AI Text to speech not updating closed captions

Hi AndrewKrahn​, 

I understand that you're having difficulty when regenerating your AI TTS Audio as the captions do not update along with the new audio in Storyline 360. I get how confusing that must be! I can confirm that I am not experiencing this on my end, so I'm happy to learn more!  

• What voice are you currently using?
• Do you notice any change if you do not manually delete the closed captions prior to audio regeneration?
• Is this happening with any other projects or just this one?

As a troubleshooting step I'm curious if you are able to import any caption files ( Typically they are file types ending in .srt, .vtt, .sbv, and .sub files) when working in the latest version of Storyline 360 (Update 115).

I have also shared your feedback on SSML when working with AI TTS voices with our product team. We'll be sure to share any updates in the future regarding any updates. If you are using v3 we recommend rolling back the model to v2 for more accuracy. 

We'd be happy to take a closer look at your .story file within a support case if you are still unable to see closed captions for your re-generated audio. 

Looking forward to hearing from you!