Forum Discussion

AndrewKrahn's avatar
AndrewKrahn
Community Member
4 months ago

AI Text to speech not updating closed captions

When I create a new AI text-to-speech file it adds captions just fine. * But when I go to update that file on the timeline, even with the "generate CC" box checked, it still has the old captions. ...
accessibility
storyline 360
JillJo's avatar
JillJo
Community Member
3 months ago

I am also experiencing the same behavior as AndrewKrahn​ 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 months ago

    Hi JillJo​,

    Sorry to hear that you're also experiencing this issue.

    I can confirm that we have this behavior logged as a bug in Storyline 360. This bug causes:

    • Updating AI & Standard Text-to-Speech does not update the corresponding closed captions.

     

    This behavior does not occur for AI Text-to-Speech if Articulate Localization is enabled. However, this issue occurs consistently for standard Text-to-Speech, regardless of Articulate Localization enablement.

    I've included your voice in the bug report so we can notify you as soon as a fix is ready. In the meantime, as a workaround, we suggest:

    1. Select the Audio from the Slide or Timeline.
    2. On the top ribbon, navigate to Audio Tools: Options > Closed Captions.
    3. Delete the existing closed captions.
    4. Apply the 'Generate with AI option' to create updated closed captions.

     

    Thank you for your patience. I'm sorry if this has been slowing you down!