Forum Discussion
AI Text to Speech
I sent a course to a customer using Articulate Review. They have commented that there are incidents where the AI text-to-speech cuts out early or times when it doesn't work at all. I have not been able to duplicate this issue. Anyone else having this problem? If so, is there a solution?
4 Replies
Hello JeffreyZiemendo,
I understand that you have shared a Storyline course via a Review link and the AI TTS audio cuts out early or doesn't work at all. While we don't have any existing bugs reported for this behavior in Review 360, I'm happy to learn more!
- What AI TTS Voice are you using within your course?
- Do you happen to know the browser your customer is using? I recommend ensuring they're using the latest version of our supported browsers.
- Is this happening with any other courses you've send their way or just this one?
It's helpful to know you can't duplicate this on your end. As I troubleshooting step, I recommend that your customer opens the course using an incognito window. They can also double check that network endpoints are enabled properly.
If they're still running into trouble, we'd be happy to take a closer look at a screen recording of their experience within a support case.
Looking forward to hearing from you!
Hello!
Thank you for the reply. I did check with my customer, and they are using one of the recommended browsers. One thing the customer did bring up, and I do believe this is the problem, they are located in Canada and they are always having issues with internet connectivity. They do have an LMS, and I think once they have this loaded to their LMS it will run smoothly without any audio issues.
Keep us updated if this still occurs after your customer loads the course in their LMS, JeffreyZiemendo! And, Farrsaway, I see your support case! Don't hesitate to follow up if there is anything else we can help with.
Several times it did not render properly, changed voices, added and left things out, and one time it went on a tangent and made a 1-minute voice-over to 6 minutes, adding random text that is not in the script. When rendering I am also having issues with the CC not rendering correctly from the script. I have opened a support ticket but it has resolved with multiple renderings.
