AI Voice issue

Hi MelanieElick-af,

Thanks for sharing those details and the screenshot. That’s really helpful.

I understand what you’re experiencing here, especially since it shows the preview as playing but no audio is coming through.

Since the generated audio works as expected, this seems to be specific to how previews are handled in the My Voices panel rather than a general playback issue. The UI indicating that it’s playing, like the pause icon you’re seeing, but producing no sound lines up with that.

It’s worth trying a different, updated browser or clearing your cache to see if that changes the behavior, as Nicholas suggested. You might also check if this happens across all voices or just specific ones.

If the previews still don’t play, it would be helpful for our team to take a closer look at your setup. You can reach out to our support team and include a quick screen recording so we can investigate further.