All images disappeared

Hi Allison

try to follow Christine's suggestions.

Hi Allison,

Unfortunately this has happened to me before, mainly when copying and pasting and I had to reinsert all my images.

You could always submit a support case and see if the tech guys can come up with a fix

Hope this helps

Harri

Thanks for your reply!

In my case, there was no copying / pasting involved, I just inserted images as usual.

I think I will submit a support case even though I'm not sure there is anything to be done. You never know!

Thanks again,

Allison

No problem, hope you get it sorted

Hi Allison,

Just to rule it out, could this be an arrangement issue (bring to front/send to back)?

- WH

Hi Allison,

I see you're working on a case (# 00412772 for my reference) with Cleo and he shared a reminder regarding the following best practices for working with Storyline:

• Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior.
• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names.

Can you confirm which update of Storyline you're using (we're currently on update 6)?

Hello, 

I have been experiencing the same problem with my storyline file. When I openedit I couldn't see any of the images but their outline is still on the slide. The slides also look normal as thumbnails on the left side of the screen, but when I click on the thumbnails to bring up the slide the images disappear.

I tried to copy everything into a new file but the images still wouldn't show. I have also tried to create a new file and copy things one at a time which also doesn't appear to be working. 

Even when I create a new file and try to insert images through the insert picture option, certain ones will not appear. 

This is only happening with one storyline file. I have been using other ones today and they are still fine. 

Does anyone know if this issue can be resolved?

Thanks!

Sarah

Hi Sarah,

Unfortunately our team has not been able to determine the cause of the missing images yet, although it seems to be associated with a corruption issue. If you'd like us to take a look at the file we're happy to investigate it.  I assume you're using Storyline 1? You'll also want to make sure you're using the latest update of update 7. 

Since you mentioned just a few images causing the difficulty -  have you looked into how those images are created or any thing unusual about them? You will want to look at the information I previously provided in terms of working locally and ensuring the file names/paths are all within the 256 character limit.

Ashley, this is happening to me, too. I am using SL2. I've attached the affected file. The only pictures that remained are those that I copied and pasted in (which was only one picture.) All those that were inserted are missing (though in the file I've attached I started to add some back in.) I had the problem in SL1, also. It affected all the images I'd inserted including all SL illustrated and photographic characters! 

Hi Michelle,

Have you already review all the tips here in regards to managing your project files? This file that you shared, was it upgraded from SL1 or newly created in SL2? I haven't seen this issue yet in SL2, so if you're experiencing it, have reviewed the article I mentioned and conducted a repair of Storyline already, I'd like to have you work with our Support team so that they can gather more information and files to determine a cause and share with our QA team.