"Allow drag after completion" feature not working after software update

Hi Leslie, 

Thanks for the update but unfortunately allowing the seekbar on all slides was not an option for us. Enough people know that they could complete a 15 min module in 30 seconds, if this option is enabled, even if it is in restricted mode. They would just scrub to the end of each slide to mark each one off as complete until the got to the end of the mod. 

But it's everything is fine. Rolling back to version 3.35... worked as solution for the course we had to publish today. I didn't see any issues with the stuff we used to produce our course while testing on multiple browsers and different OS's before giving access to everyone else. 

I'm confident you guys will come up with a fix to this issue soon. Hopefully before we have to post our next training. 

Thank you, 
Erik

FYI I just tested the latest update - 3.37.21614.0 for March 3rd, and can confirm the "Allow Drag After Completion" seekbar setting is still not functioning in projects with more than one slide.

Hi Ryan!

Thanks for checking in! Our Engineering team is working on a fix that I hope we can release shortly. To be completely transparent, we weren't comfortable releasing it in Update 37 which was released on March 3rd. When the fix is released, you'll be notified in this discussion.

Hi all!

I quickly wanted to pop in and let you know that we've released Update 38 (Build 3.38.21779.0) for Storyline 360!

I'm happy to announce that included in Update 38 (Build 3.38.21779.0) is a fix for a recent bug where toggling the Play/Pause button and scrubbing the seekbar wasn't working in Internet Explorer if your previous slide does have seekbar disabled.

Make sure to update your Articulate 360 Desktop App! You can see the other bug fixes and new features included in this update here.

Thanks for the update but I don't know if it just me but I will have to go back to version 3.35...

The allow drag after completion was never restricted to only internet explorer. It was happening in all browsers I tested on both on Windows and Mac OS's.

I did triple check to make sure i have version 3.38... I had to update the 360 app first. Then while testing, I sill was having the same issues as the previous versions. 

The player is setup as "restricted" the slides automatically advanced once the time line ends and allow drag after completion is set. 

It allows me to go back to the previous slide but the dragging seekbar feature is still not working. I even tried in internet explorer just to see if it was fixed for that browser but it didn't work. 

Maybe its just me, but i would be interested to hear if this update fixed the issue addressed for anyone else. 

I do appreciate you letting us know and was excited for a moment. I am hoping its just a me problem and everyone else is working fine using 3.38 because then I can find a solution to fix the problem if that is the case. 

Thank you and stay safe!

Erik

Hi Erik, 

you got it right, the actual issue "Allow drag after completion" has not been fixed yet.

Hi Eric!

I appreciate you sharing your troubleshooting steps!

We had two bugs reported from this discussion, and the one that you're referring to hasn't been released yet. We still have an active report for a bug where users are unable to drag the conditional seekbar when revisiting a slide. I don't have an update on this bug but when I do, I'll report back to this discussion.

What has been fixed is a bug where the setting for the seekbar was affecting other slides. 

Thank you for clarifying this! Please let me know if you have additional questions!

I'm experiencing the conditional seekbar issue as well - currently using the April 7 release (3.38.21861.0). Are you still actively working on a fix for this? Based on this discussion it looks like my current best option is to revert back to the December 19 release.

I'm experiencing the same issue. Please advise. 

Hello Alana and Natasha,

Thanks for contacting us and sharing that you are running into this issue as well.

This is an issue that we are working on and this conversation is attached to the report so that we can share any updates here with you.

You are correct, Alana, if you need to install a previous version, please choose Build 3.35.21017.0.