Forum Discussion
Animated GIF--Loop Just Once?
I created an animated GIF in Adobe Fireworks. It's a gauge with a needle that moves from the 6 o'clock position to the 12 o'clock position, using 16 frames ('states' in Fireworks parlance). I set t...
Hi, everyone!
I have some great news to share. We just released an update for Storyline 360. In Build 3.90.32850.0, we’ve included important fixes and new features. One of the bugs we’ve fixed is:
- GIFs didn't replay on revisited slides that were configured to reset to their initial states
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here!
Hello. I wanted to offer some insight into this and our bug process. We do look at all bugs and we do prioritize all bugs according to their severity, the impact on our overall community and the complexity of addressing a bug. Unfortunately not every bug is going to make it into a point release. You can see the issues we have addressed in Storyline 2 here and in Storyline 1 here. I have reviewed this particular issue and we have had six cases regarding this bug over the course of 4 years or over 50,000 cases. We have had one feature request for Storyline 1 and one feature request for Storyline 2. While we don't always use the number of cases or feature requests to determine if a bug is going to be addressed, in this particular instance, this did not rise to the level of severity that warranted pushing it into a stage to be fixed. Using an MP4 is a valid workaround. I understand that alpha channels are an issue with MP4 there but the impact of this bug on the community as a whole, is minimal. That being said, I did consult with the QA Lead on Storyline today to see if there is something we can do about this particular issue, though I can tell you that there are no plans to address this in the current or previous version of Articulate Storyline for the reasons I outlined.
I appreciate the time you take to state Articulate position about this issue three years after it has been reported. Thanks for the insight into your way of working. Having been QA manager in the software industry for many years, I find it fascinating.
Keeping your customers in the dark is really not a good practice. Your colleagues just pasted a couple of time their "out of the box" answer : ”Our QA bla, bla, blah" . We never know if a feature request or bug will be addressed anytime.
On top of that SL does not only break animated GIF looping mechanism but your so called "picture optimization process" ruins scaled animated GIF quality which makes them unusable. I reported the issue and provide SL files to demonstrate. Doing the same in other well-known products works really well. I was suggested to create my GIFs at different sizes! Seriously ????
Not being able to properly handle animated GIF is just ridiculous and I cannot believe that just 4 our 5 people are affected.
