Forum Discussion
Anything Articulate is super delayed to respond
As of today, I find RISE360 extremely slow to load and slow to respond to any actions - e.g. typing content, deleting blocks, and adding blocks. Essentially all actions. Using Chrome and have cleared the cache, and restarted my PC but the issue persists. I've tested this on Edge and it's no different. However other websites are loading and responding well, it is just Articulate (including the discussion boards) and RISE360. Is this a known issue, please?
PS: I've raised a support ticket for this.
Hi Everyone!
I'm happy to share that we just released a new update for Rise 360!
This update fixes the slowdown issues some of you were experiencing while authoring in Rise. There's nothing to install for web apps. New features and fixes are immediately available!
However, we are still tracking a separate bug in Rise 360, causing slowdowns for authors typing content into Microlearning courses. If you find you are being affected by this bug, please connect with our team through a support case.
Please let us know if you have any questions about this update, or the issues you've reported!
Hi MeeraLynn-69f97,
I'm sorry to hear about your experience with Rise 360 today. I am not able to replicate the slowness on my end.
It's a great idea to open a case as well! I see you've connected with my teammate, Mick, and I encourage you to continue troubleshooting with him until the problem is resolved. Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed!
I'm experience the same slowness with Rise. Very slow to add content. I'm in Europe. I'll also log a support ticket.
Hi MargaretPhel143,
Thanks for reaching out! Smart call opening a support case.
I see that you're working with Woojin, and the slowness is only observed in a particular Rise 360 course. I appreciate you sharing the affected Rise course with him.
You're in good hands working one-on-one with Woojin. Enjoy your weekend ahead.
Hi Everyone!
I'm happy to share that we just released a new update for Rise 360!
This update fixes the slowdown issues some of you were experiencing while authoring in Rise. There's nothing to install for web apps. New features and fixes are immediately available!
However, we are still tracking a separate bug in Rise 360, causing slowdowns for authors typing content into Microlearning courses. If you find you are being affected by this bug, please connect with our team through a support case.
Please let us know if you have any questions about this update, or the issues you've reported!
