Forum Discussion
App keeps saying I'm offline
Hello,
I am connecting on behalf of my organizer, we are facing some technical issue in storyline 360. I am not sure if i am correct on "technical issue". But here is a thing, we have more than 30 systems that have articulate installed. The main thing is we are unable to open the storyline. It says to sign in. We did signed in but still showing no sign, instead some popup showing in browser stating "click open 360". Even after clicking on that tab the dialog box is not opening and we are unable to open the storyline.
We tried to uninstall and reinstall, still not working.
Please help me with this crisis, our work has stopped and delayed cause of this.
Thank you.
Hi Pentonix!
Happy to help with this!
Checking the Articulate ID associated with your E-Learning Heroes profile, it appears you were on a 30-day trial to Articulate 360, which ended on 07/04/2025. The inability to access Storyline 360, once a trial has expired, is the expected behavior.
If you are referring to a different, paid subscription, with 30 seatholders, please connect with our team through a support case. They'd be glad to review your subscription and determine what could be getting in the way!