Are fonts embedded?

Hi there A. Zuzic,

Thanks for including the link to your file. I tested it in the supported browsers for Storyline 360, and I definitely saw an issue in Internet Explorer 11 and Microsoft Edge. Is that where you saw the issue, as well?

Internet Explorer 11.540.15063.0

Microsoft Edge 40.15063.0.0

I'd like to have our team take a closer look at this. Could you share a sample project file and the font installer file with us by clicking here? 

Hi Alyssa, yes you encountered the same issue as me, and some of my colleagues. I'll contact you through that link.

Hi there!

Could you let me know your case number once you submit your case? I'm having trouble finding it based on a name search. Thanks!

I just experienced a font substitution problem with published output from Storyline 360. No variables (except for closed captions) and no text entry fields. The problems were in text boxes, shapes, captions, and even the player (similar to the last few comments in this thread before this one).

The problem occurred in IE 11; didn't check Edge yet. Everything was fine in Chrome and Firefox. (We're in a Windows environment.) The desired font was Open Sans. The substituted font in IE was some sort of Times. On my computer in IE, the substitution looked accurate and OK (though undesirable). However, on a colleague's computer in IE, the font was also some sort of Times, but some letters were dropped (frequently Fs) and kerning and tracking were pretty wacky throughout.

The publish settings were HTML5 with Flash backup.

Our work computers are pretty locked down; our clients are all in-house with the same system setups. We only use IE and Chrome, and which of the two we use depends which sites we access.

I'm wondering if IE being the infamously bad browser that it is and our IT department not really keen on using Flash in IE, that the HTML5 and Flash backup Storyline published outputs will look bad not matter what we do here because of our system environment. Chrome is fine.

So, 1) the HTML5 in IE is so bad/old that it doesn't render properly, and 2) IE won't use the Flash backup because HTML5 is detected.

I haven't tested a pure Flash output to see if it looks OK. But, doing so wouldn't be prudent because we need the HTML5 output due to waning support for Flash (especially in our IE setup).

At this time, it seems that the two likely solutions in our environment are to: 1) recommend users use Chrome, and 2) use common system fonts (e.g., Arial instead of Open Sans) in future projects.

Even though the issue seems primarily with our Windows and browser environment, this really shouldn't be happening IMHO. There's gotta be a better way. Any thoughts about this? Thanks!

Hi Jeff,

That definitely shouldn't be happening - so let's figure it out! 

First, do you know if your IE is showing content in compatibility mode or similar?  I ask because we just released an update to Storyline 360 which included a fix where Flash wouldn't play in IE11 when it was in compatibility mode. I also know of another discussion where folks had missing T's and F's in IE11 when it was displayed in compatibility mode.  

So checking that you're using the latest update and not viewing it in compatibility mode is a good place to start! 

If that's still not working, could you share the link to your course or the .story file (even just a few slides)? Then I can test as well in IE11 and try publishing a new version to see if we get any other results. 

Thanks Jeff - I'm also happy to take a look if you want to share the .story file too. 

Man it seems like there have been non-stop IE11 compatibility issues the last few months. Anyone know why?

Hi Ashley,

With IE11 forcing compatibility mode it's going to display to you a version of IE that is closer to what IE7 would present. Due to the nature of our HTML5 content and the lack of support in older browsers for HTML5 it could cause things to not work correctly or as expected. 

We've implemented a few fixes in Articulate to help with these issues and you may also want to reach out to your LMS team or IT team to allow for access to other browsers or disable compatibility mode.

Hi Ashley,

I totally understand that! Some things that may help to share with all your folks are:

• Storyline viewing requirements
• Steps to check if you're running in compatibility mode (which caused some courses to be blank in IE11) 

That's a good place to get started - and if you're using HTML5 output exclusively, this site is a good one to compare how the different browsers behave: http://html5test.com/ 

I have also experienced this issue but with some of my users viewing the selected font and others viewing the default serif like font (they both use IE11). It is a bit strange as the font I had chosen to use was 'Open Sans' which appears in your list of safe fonts above. Are there any other factors that would impact how the font displays?