Forum Discussion
Articulate 360 / Storyline 360 serious issues
Hi ELTE,
Thanks so much for reaching out, and I'm sorry to hear you've had trouble accessing the desktop app!
I see you've submitted a support case, which we've escalated to our Support Engineers to review. In the meantime, can you please confirm that you're using the most up-to-date version of Storyline? We released Build 3.98.34222.0 yesterday. Next, I'm also curious if you've tried signing in using incognito or private mode and if the no subscription message persists.
I'll add these troubleshooting steps to your case so the team knows what's been recommended already. They'll be in touch soon via email to continue troubleshooting!
I don't use incognito mode; this is a work machine. We went through this entire list and nothing. https://access.articulate.com/support/article/How-to-Solve-an-Error-Installing-Updating-or-Uninstalling-Articulate-360-Apps. Here are the current messages as well. I have not gotten a no account message in a couple hours.
Hello ELTE,
I'm happy to chime in! I understand how critical this issue is to you and your stakeholders, and I appreciate the troubleshooting you've already tried.
One of our Customer Support Engineers will pick up your case shortly. In the meantime, I recommend the steps in this article below to remove all Articulate 360 files and registry keys from your computer so we can start completely fresh.
Then, please let us know if the issue has been fixed. We want to ensure that you are up and running as quickly as possible.
EricSantos Good morning, thank you for that, we followed those steps yesterday and it was up and running. It was also the end of my workday. I just arrived in this morning hopeful to get going on projects and cannot. So, same as yesterday, it seems to work for a while after a restart, then it goes back to not working. Desktop "could not open port" for me to log in, so I opened a browser manually and logged in. Then I opened Storyline manually and was told to log in (while already logged in.)
EricSantos after I posted the above, I did a restart and now it is working. I will report back as to how long it works until it no longer recognizes I'm logged in.
