Forum Discussion

ELTE's avatar
ELTE
Community Member
8 months ago

Articulate 360 / Storyline 360 serious issues

Hello, This week I have been having major issues with Articulate 360 / Storyline 360. Our IT department has spent hours fixing it, it works for a few hours, then it crashes out again. Multiple issu...
Articulate 360
other
storyline 360
SarahHanisko-0f's avatar
SarahHanisko-0f
Community Member
8 months ago

I have been having ALL of these same issues since updating yesterday. Additionally I keep getting Port Errors when there were no changes from the previous day, prior to the update. I've sent logs, status information to support and have no resolution. I've uninstalled, reinstalled, used the batch cleaner, opened up all my firewalls and no changes. Add additional firewall rules to allow Articulate through but nothing.

I finally got it working once a few minute ago, rebooted my computer and now it's doing it all again.

I even reinstalled Windows on my PC to ensure it wasn't a problem on my end. It didn't work and still getting all the same errors as yesterday.

 

SarahHanisko-0f's avatar
SarahHanisko-0f
Community Member
8 months ago

Getting this error again: Port 443. I've allowed all apps and programs to access 443.

 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    8 months ago

    Hi SarahHanisko-0f, 

    I'm so sorry to hear that you've had trouble accessing the desktop app as well. 

    Thank you for sharing a screenshot with us! I see that you're working with our colleague Ian within your support case. I'll be sure to share your screenshot with him. You're in excellent hands! 

    We'll continue the conversation over in your case. 

    Have a great start to your day!