Forum Discussion

ELTE's avatar
ELTE
Community Member
8 months ago

Articulate 360 / Storyline 360 serious issues

Hello, This week I have been having major issues with Articulate 360 / Storyline 360. Our IT department has spent hours fixing it, it works for a few hours, then it crashes out again. Multiple issu...
Articulate 360
other
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
8 months ago

Thank you for keeping us updated ELTE and SarahHanisko-0f. We've shared your experience with our Engineering team, and they are currently investigating this issue since it seems to be impacting multiple users and reoccurring. As of now, we will continue troubleshooting with you in your support cases, but we'll update this thread when we have a resolution to share with all.

 

If other users are experiencing trouble with accessing Articulate products, please reach out to us in a support case so that we can escalate to the appropriate team.

SarahHanisko-0f's avatar
SarahHanisko-0f
Community Member
8 months ago

Update: yesterday after an hour of troubleshooting with a tech we discovered there are no issues on WiFi (which I never use because of living in a remote location and hard line is much faster) but when my hard line is plugged in it stops working. This was never an issue before the most recent update. I’ve had the same setup since getting my PC two years ago.