Forum Discussion
Articulate 360 Desktop Launcher - Stuck in a loop
Hi,
This issue has been resolved through a support ticket.
Kind regards,
Sam
Hi SamBarnard-98a4,
Sorry to hear that you're caught in a sign-in loop when accessing the Articulate 360 desktop app.
As a troubleshooting step, please try temporarily changing your default browser. Open a different browser from the default one, then set it as the new default. For your reference, this Microsoft guide outlines the steps:
If you're already using Microsoft Edge, try switching to Google Chrome or Firefox. After signing in to the desktop app via the new browser, you can change it back to your preferred browser.
However, if that doesn't do the trick, please connect with our team through a support case. We're happy to continue working with you on this!
Hi Steven,
I've opened a support case with more details.
I did try changing the default browser from Chrome to Edge and FireFox without any success.
I also tried uninstall > restart > Install of the desktop app with no luck.
For whatever reason, the desktop client has suddenly become broken on my laptop and refuses to work.
As feedback on this process: Is it possible this login process is streamlined and done through the desktop app without having to open a browser, login and redirect back to the app? Other software that use a desktop app/launcher for their programs do it seamlessly within the app without needing to open a browser.
Kind regards,
Sam
Hello SamBarnard-98a4,
I see that you're working with my colleagues Cleober and Chinmay within your support case. You're in excellent hands! We'll continue the conversation over there, so everything is in one spot!
