Forum Discussion
Articulate 360 Desktop Launcher - Stuck in a loop
Hi,
This issue has been resolved through a support ticket.
Kind regards,
Sam
It sounds like you've already worked through the usual fixes (reinstalling and changing the default browser), so opening a support case was probably the right next step.
One other thing that might be worth checking is whether a security tool, VPN, proxy, or browser extension is interfering with the authentication handoff between the browser and the desktop app. I've seen similar sign-in loops with other software when the custom URL redirect back to the application gets blocked.
Hopefully support can identify what's breaking the redirect on your laptop since the web-based Articulate services themselves seem to be working normally.
Hi Kindevil,
That was my thinking so I did include a detail relating to the anti-virus being used on the device. Would not be the first time it's interfered with software.
Anyways, I have managed to resolve the issue following steps from the support ticket, but I do appreciate you chipping in.
Kind regards,
Sam