Articulate 360 on windows

Hi Samia,

Thanks for reaching out! 

Looks like you've already tried some troubleshooting steps to fix the issue. Sorry to hear that you are still unable to access Articulate 360. At this point, I'd recommend reinstalling Articulate 360 from scratch. 

Please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.

If the issue persists, open a case with our support team so we can take a closer look at what's happening. 

 

thank you for your answer

I followed all your steps 

nevertheless the Articulate 360 desktop app did not start as before. Thus I can not install authoring apps.

I will open a case with your support team

thks

 

Hi Samia,

Thanks for confirming that you tried the steps Joe suggested. I see that you’ve reached out to our Support Engineers and are working with my teammate, Amlan. You’re in great hands! We’ll continue the conversation in your support case.