Articulate 360 Peek Window issues

Hi Ashley, 

Do you have an idea on when this issue will be fixed?  The strange thing for me is that Peek used to record fine for me and just today started having this issue.  I've not changed anything with my set up (dual screens).

Thanks!

Suzanne

Hi Glenn,

I can see that you’re still struggling with this Peek since you reached out here and in this other discussion. I’d love to help. 

Can you take a look at the questions I asked in the other discussion? We can keep the conversation going over there.

Oh, and Welcome to the E-Learning Heroes community! We're glad you're here. 😀

I know this is an old discussion but having same issue. Wondering if there was any fix when multiple screens in use? Works when additional monitors deactivate.d but would prefer having them available

Hi April,

I'll start a support case for you - so you'll see an email shortly from Support@articulate.com. Sorry for the delay in getting back here, but we'll get this figured out! 

Repair does not work because the icon disappears as soon as I mouse over. Our machines are still on Windows 7 (could be part of the issue, company owned I have no control). You are welcome to have a Support Engineer contact me, Thank you.

Hi April,

Sad face, indeed! 😕  Peek is my favorite tool because of how easy it is, so let's get you up and running! 

Did you try any of the other steps here such as repairing Peek, and attempting to rerecord while only on one monitor after that?  That would be what I'd try next, and if you're still stuck - can you also connect with our Support Engineers? They can take a deeper dive into your system setup and figure out what else may be contributing to this. 

I also am having an issue using Peek 360 on a windows machine. I have disconnected my second monitor and restarted. The Peek window still does not open. The icon shows up in the bar, but as soon as I mouse over it disappears. /sadface  Looking forward to a fix, need to do some screen captures for current project.

Hi Krystin,

Thanks for testing that first! If you're not able to use Peek at all, I'd like you to work with our Support team so that they can dig in a bit deeper with you. I'll open a case for you so please keep an eye out for an email from Support@articulate.com.

Also just a note:  Replying via email will include your signature. You can edit out your contact information from your post if you'd like!  

Thanks, Anton! Glad to hear that worked.

Hi Krystin,

I'm sorry you've run into such trouble recording with Peek. It seems to be something specific to users who have a dual monitor set up and are trying to record. Does that match what you're seeing? 

Are you able to record if you disconnect from your additional monitor?

Also having this issue. We were going to purchase a 360 Teams plan but this is hindering our decision to move forward as we have not been able to successfully use Peek to record software simulations.