Forum Discussion
Articulate 360 VERY VERY SLOW
I seem to have an issue with storyline 360.
Working on a storyfile which is approximately 14 MB.
It contains 34 slides, with rather High res images, but no video or other heavy stuff. Yet moving simple text object from A to B can take around 5-10 seconds.
I have a high-end Dell laptop which is also used for After Effects and Premiere. So the capacity of the laptop could not be the problem. Working local so no issues with the network. Storyline is completely updated.
How much of the performance could be affected by the Highres images? I've used these images for a while with no problem at all.
Is there a way to purge the memory like in some Adobe software?
Does anybody know how to speed up Articulate.
Kind regards,
Harold
92 Replies
- TaraMcLoughlinCommunity Member
I'm having the exact same issue. It's to the point where it's impossible to even work on that particular slide. I've attached an example of the types of slides that have a severe lag. It's always slides with high-res images. I'm really hoping that I don't have to compromise quality just to get this project completed. Any word on a fix for this yet?
When I have to add states to these images, it becomes 100% more painful and slow. Super frustrating. Very sorry you're facing this, Tara.
While we investigate this bug, the reported workarounds are:
- Save the cropped pictures locally. Then, change the pictures on the slide and replace them with the saved image files.
- Remove any contrast adjustment on the images.
If that doesn't seem to help, please reach out to our all-star Support team here. They'll work with you one-on-one to find other custom approaches to try!
- GillesPieriCommunity Member
Hello
I didn't open STORYLINE 360 for couple of month, after update I have a lot of problems with my my projects that were working properly before.
STORYLINE is VERY VERY SLOW 8-(
There are many slides up to 50 and worked fine before and now is discouraging, I need to wait a long time to see preview.
I work with IMAC 2,7ghz RAM 16 gb
Please help us
GP
Hi Gilles,
I'm really sorry for all the frustration you're facing. Our support team is here to help, and we'd love to take a closer look at your file.
If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
- AmordeLeonNunezCommunity Member
Hi,
My team and I have been encountering issues in creating ELMs in Storyline 3. Compared to the other ELMs we've created (with lots of 10-minute videos), it's been a challenge to edit slides in S3 for 2 weeks now. Is there a bug or something that's causing the lag? Considering that most of the course's content are static images and 1 video, it's been a challenge.
Please advise or route me to the right path so that this is addressed.
Thanks,
Amor
Hi Amor,
There are some performance improvements our team is working on for Storyline 360 and Storyline 3, but those are not yet ready. It sounds like you're working on a relatively simple file though where things shouldn't be causing that much of a lag. I saw you also reached out to our Support Team to take a look at the file and determine what's causing the lag, which is what I was going to recommend next! I'll follow along as the team works on your file.
- AndreasHorvathCommunity Member
I´m working for years with Storyline but it´s getting slower and slower.
Since the last update, the problems have become much worse.
At the moment it is so slow and unstable that it has become practically useless.Long load times, extremely poor performance, frequent crashes, permanent crash when previewing or clicking on the play button in the editor, "Cross of death" in various windows, slow save times etc ...
I am working on an iMac Retina with 32Gb of memory and pretty good performance with the latest version of "Paralells Desktop".
Hello Andreas and welcome to E-Learning Heroes :)
Thanks for reaching out and letting us know that you are running into an issue with slowness.
Do you know what version of Storyline you're using?
You can check by going to:
Help > About Articulate Storyline
We are currently on Build 3.29.19305.0 of Storyline 360. You can read all of the details here.- AndreasHorvathCommunity Member
I am working with the current version of storyline 360
Thanks, Andreas.
I was hoping to get your version number as you commented prior to an update that we released yesterday, so I'm unsure which version you're on.
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