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GauravLalwani-b's avatar
GauravLalwani-b
Community Member
9 years ago

Articulate 360

Hi Team, 

Recently, I have installed your new software 'Articulate 360' but when I am trying to open, its not working. Please help.

My computer configurations are: Windows 7, 2.66 Ghz with 4 GB RAM

I have installed Articulate 360 and not other software like Studio 360, Articulate rise etc.

I am attaching the screenshots for your reference.

storyline 360

27 Replies

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  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    9 years ago

    Hi Gaurav and Dirk!

    Could you please conduct the repair of your software and see if that alleviates the issue you are seeing. If not, I encourage you to reach out to our support team here.

    Welcome to E-Learning Heroes Dirk :)

    • RobertIslam's avatar
      RobertIslam
      Community Member
      9 years ago

      Done that twice. Didn't work. 

       

  • RussellKillips-'s avatar
    RussellKillips-
    Community Member
    9 years ago

    I am getting the exact same problem. I have tried a repair. I have also uninstalled then installed again. Still doesn't work. The error occurs on launch when adding views.

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    9 years ago

    Hi Russell! Sorry to hear that this is happening for you as well. Walk me through - what do you mean by adding views?

    • Ali_Goulet's avatar
      Ali_Goulet
      Staff
      9 years ago

      Hey Russell! I located your support case (00936933 for my reference) and see that you've been working with Bret to get this resolved. I'll be following along with it as well. :) 

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    9 years ago

    Hi Russell! I apologize in my delay in getting back with you - got a bit crazy this afternoon. I do see where you reached out to our support team (00936933) and that Bret is assisting you. You're in good hands. I'll be sure to follow along as well as we are all in 'learning' mode :) Thanks for your patience.

  • GauravLalwani-b's avatar
    GauravLalwani-b
    Community Member
    9 years ago

    Please explain how to repair the articulate 360. Repair option is not enabled in control panel for articulate 360.

    • WendyFarmer's avatar
      WendyFarmer
      Super Hero
      9 years ago

      Hi Gaurav which product do you want to repair?

      Here is link to the Product Support page for 360 so you can search 

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    9 years ago

    Hi Gaurav!

    Looks like Wendy was able to pop in and assist you here. Just let us know if you need any further assistance.

  • GauravLalwani-b's avatar
    GauravLalwani-b
    Community Member
    9 years ago

    Hi Wendy,

     

    I have tried all the steps which are mentioned in above link but the same problem is still coming.

     

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Hi Team, 

\n

Recently, I have installed your new software 'Articulate 360' but when I am trying to open, its not working. Please help.

\n

My computer configurations are: Windows 7, 2.66 Ghz with 4 GB RAM

\n

I have installed Articulate 360 and not other software like Studio 360, Articulate rise etc.

\n

I am attaching the screenshots for your reference.

","body@stringLength":"462","rawBody":"

Hi Team, 

\n

Recently, I have installed your new software 'Articulate 360' but when I am trying to open, its not working. Please help.

\n

My computer configurations are: Windows 7, 2.66 Ghz with 4 GB RAM

\n

I have installed Articulate 360 and not other software like Studio 360, Articulate rise etc.

\n

I am attaching the screenshots for your reference.

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Articulate 360 ","moderationData":{"__ref":"ModerationData:moderation_data:1041843"},"body":"

Same error, please advise

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Hi Gaurav and Dirk!

\n

Could you please conduct the repair of your software and see if that alleviates the issue you are seeing. If not, I encourage you to reach out to our support team here.

\n

Welcome to E-Learning Heroes Dirk :)

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Done that twice. Didn't work. 

\n

 

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I am getting the exact same problem. I have tried a repair. I have also uninstalled then installed again. Still doesn't work. The error occurs on launch when adding views.

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Hi Russell! Sorry to hear that this is happening for you as well. Walk me through - what do you mean by adding views?

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Hello Leslie,

\n

Here is a screen shot.

\n

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Hey Russell! I located your support case (00936933 for my reference) and see that you've been working with Bret to get this resolved. I'll be following along with it as well. :) 

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Hi Russell! I apologize in my delay in getting back with you - got a bit crazy this afternoon. I do see where you reached out to our support team (00936933) and that Bret is assisting you. You're in good hands. I'll be sure to follow along as well as we are all in 'learning' mode :) Thanks for your patience.

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Please explain how to repair the articulate 360. Repair option is not enabled in control panel for articulate 360.

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Hi Gaurav which product do you want to repair?

\n

Here is link to the Product Support page for 360 so you can search 

\n

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Storyline 360. Repair link, I am not able to get.

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https://articulate.com/support/article/How-to-Repair-Articulate-Storyline-360

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Hi Gaurav!

\n

Looks like Wendy was able to pop in and assist you here. Just let us know if you need any further assistance.

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Hi Wendy,

\n

 

\n

I have tried all the steps which are mentioned in above link but the same problem is still coming.

\n

 

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Hi Gaurav

\n

if you have tried the repair and meet the system requirements for SL360 - I would suggest you log a support case and get the Articulate Engineers to help you.

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