Forum Discussion
Articulate 360
Hi Robert,
I am not sure which items you've done based on your replying to Leslie - but could you tell us a bit more about the issue you're experiencing and provide as much information as possible about your environment and where you're seeing the behavior so that we can assist. Also if you'd prefer you can share information with our Support Engineers privately here.
Thanks for getting back to me. Two main problems.
1. I can't preview courses as it gives me an error. The pop up screen tells me to fill in the info about the error but it won't work either because when I hit the send button, nothing happens.
2. Everything was pretty slow up until this afternoon (I'm in Rome) when I had to get my computer looked at and reformatted. It seems a little bit better but not exactly lightning fast. My computer is top of the range with 16g ram and i7 processor.
Not sure if I can add anything else. I did send a screenshot earlier.
Thanks and I look forward to working on it.
Robert on mobile device.
Hi Robert,
Did you try previewing after getting your computer looked at? You mentioned sending a screenshot and if you did so via am email attachment when responding in the E-Learning Heroes community that would not be visible here in the forums. You'll need to visit this page to attach a file. I did see that you're in a Support case as well ( #00955776) so I'll continue to follow along in your case as well - working with our Support Engineers will be best to troubleshoot this.