Forum Discussion
Articulate closes when I click the “Replace” button in the voice generation window.
This happens when I right-click on an audio track (an MP3 file) in the timeline and select “Replace Audio > AI Audio...” In the voice generation window, I select a voice actor, paste the text from Notepad, click “Generate,” and then the “Replace” button. The project window I’m working in then closes. I have over 100 sounds to replace, and many of them are programmed with triggers, so adding these sounds instead of replacing them is, unfortunately, extra work. Tested multiple times, on various projects, on two computers. Has anyone else encountered this issue and found a solution?
4 Replies
Hi Katahar,
Sorry to hear that you're experiencing crashes in Storyline when replacing audio.
That shouldn't be happening, and I'm not seeing the same behavior when testing on my end. No worries! I see that you've already opened a support case that's been received by our senior support engineers.
They should be connecting with you via email, shortly!
Hi that sounds like a bug we recently fixed. Can you make sure you're on the latest version (v3.117) of Storyline and try again? You can check by going to the HELP tab in the ribbon and clicking "About Storyline".
Hi @AnnieKim18 StevenBenassi ,
Need your help~ I have the same issue. Should I open a support ticket?
Hello Yolanda_W1224 ,
Thanks for reaching out and sharing a screenshot with us! Sorry to hear you're experiencing crashing similar to Katahar.
In your screenshot, it looks like you're running on Update 116 of Storyline 360. As a first step, I recommend updating your Storyline 360 installation to the latest version (Update 119). You’ll find our step-by-step instructions here.
Let us know how it goes within this thread or privately in a support case!
