Forum Discussion
articulate installs but can't login
HI,
I've had this installed on my former laptop (new laptop) and getting this error with articulate installed (haven't added storyline or other apps yet)
http://127.0.0.1:49360/
this gives me ...
Hi Everyone!
Good news! I'm happy to share that we fixed the issue where you couldn't use your default browser to sign in to the Articulate 360 desktop app.
If you’re still experiencing this issue. Here’s how to fix it:
- Uninstall the previous software update (build 1.86.32028.0).
- Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
- Go to where you downloaded the file (usually the Downloads folder), then right-click the articulate-360.exe file and choose "Run as administrator."
- Launch the Articulate 360 desktop app and sign in via your browser.
Let me know if you have any questions. I'm here to help!
Unfortunately the new build has not worked in my case. I submitted a ticket to Articulate back on April 9th and no one has gotten back to me. I sent a follow up request on Friday and no response yet either.
I cannot simply install a new browser because it is not permitted at my office (Chrome is the only one permitted) and you would need administrator access to do so which is the IT department. Having said this, I had IT remote in to my computer and uninstall / reinstall the new build and it is still not working.
I am unable to use the services now and any help would be appreciated.
Hi Bianca,
I'm sorry about the trouble receiving our support emails. I see that my colleague Philam re-sent his email last May 03, which I am pasting below for your reference. If it's not in your inbox, kindly check your spam/junk folder. If it's not there either, you may need to check with your IT department to be sure that emails from us aren't blocked by adding the @articulate.com domain to an approved senders list or a company allowlist.
Feel free to reply to Philam at support@articulate.com if you have any follow-up questions after applying the steps below. Thank you, Bianca.
From: Articulate Support [articulate.support@articulate.com]
Sent: 5/3/2024, 3:10 PM
To: *****
Subject: RE: Your Articulate Case # ***
Hello Bianca,
Thanks for following up.
I'm very sorry if you haven't received my email. I sent the email below previously:
Please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
3) Download and extract this zip file on your computer: https://articulate-360-kb.s3.amazonaws.com/360cleanup.zip
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
5) Reboot your computer.
6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
7) Right-click the articulate-360.exe file and choose "Run as administrator."
8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
9) Reboot your computer and test your Articulate apps.
Then, please ask your network admin to open port 443 and add the domains in the following article to your organization's allowlist for your Articulate 360 apps to work properly.
https://www.articulate.com/support/article/Articulate-360-Network-Endpoints
Let me know if you need anything else!
Philam Raymundo
Senior Customer Support Engineer
Articulate Support - https://articulate.com/support/
