Forum Discussion
Articulate Keeps Crashing
Hello Heroes,
I'm hoping that you can help. I am working on a fairly large Storyline 360 project and the system keeps freezing and crashing. It happens randomly. I can be typing a script, adding a trigger, modifying text on the screen... There is no audio in my project yet.
Sometimes Storyline asks me to log a report and sometimes it doesn't. I've tried saving it with a new name and have rebooted my system twice.
Can someone please reach out to me today, 2/6/24, to help? Due to confidentiality restraints I can't share the file on an open forum like this, but should be able to with a hero.
Thank you in advance for saving my bacon.
Best,
Jenell
5 Replies
Hi Jenell!
Sorry to hear that Storyline has been crashing while authoring your course!
It would be helpful to have a closer look at the .story file to determine the cause of this behavior. I've opened a support case on your behalf so you can share your project file with our support engineers privately. They should be reaching out to you shortly!
In the meantime, can you confirm that you are working locally? Also, have you tried performing a repair of your Storyline installation to see if that improves the issue?
Hi Steven,
Thank you for responding so quickly. I replied to the email that was sent to me from the system. I'm not sure if you receive those email responses, so I'm responding here as well.
I appreciate your support. The repair articles I’ve read involve my uninstalling and reinstalling Articulate. I work on a network and would need my IT admin to do that as I don’t have authority.
Thank you,
Nell
Hi Nell,
Thanks for looping us in over in the community as well! We're happy to help.
We'll continue the conversation over in your support case with our colleague Jan so you only have to communicate in one spot. You're in great hands!
Have a wonderful weekend!
Hi Jenell,
I know this post is a few years old, but I was wondering what the outcome of this situation looked like for you. I am having the exact same issue; I am pending escalation from my company's IT department as well. I am eager to find a solution as it is impacting productivity.
Hi AnthonyVonelli,
I'm happy to jump in here and help!
I took a look at Jenell's support case, and we weren't able to replicate the issue. It seemed to be related to how Articulate 360 was installed on their computer. Here are a few steps we recommended:
- Edit and save your course on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes
- Ensure your using the most up to date version of Storyline. We're currently on Build 3.101.34961.0
- Try importing your slides into a new Storyline file. This will clear out any broken formatting, unused slide master templates, and player settings.
- File > Import > Storyline. Then, import your course to the new file.
If this is happening across multiple files, I suggest trying a Storyline repair. If that doesn't do the trick, please share your file here or with our Support Engineers to see if we can replicate the issue!
