Forum Discussion

Will_Findlay's avatar
Will_Findlay
Community Member
2 years ago

Articulate Presenter files published in our LMS prior to 2021 have audio playback issues

We are finding that Articulate Presenter presentations published at least 2 years ago are having this issue:

When automatically moving to the next slide, the audio on the next slide sometimes fails to play. The seek bar moves, but there is no audio. If you click "Prev" and then "Next" the audio plays on the slide that wasn't playing before.

Here is an example:

https://360.articulate.com/review/content/fed6a413-8f9f-42c0-b920-7c24446dc3da/review?version=12

If you click play, and then wait for the presentation to reach slide 3, no audio will play. If you click the Prev button, or pause the slide and unpause, the audio will play. This happens on what seems like random slides throughout the presentation. 

In the latest version of that presentation that I published yesterday, the problem has been remedied:

https://360.articulate.com/review/content/fed6a413-8f9f-42c0-b920-7c24446dc3da/review

However, this makes me worry that I now have to go back and republish all of our Presenter modules to avoid this. I imagine this issue is related to the way Chromium has changed the rules of what audio is allowed to auto-play in the browser. Anyone else seeing this issue?

Presenter 360
Studio 360
    • DianaKleiman-61's avatar
      DianaKleiman-61
      Community Member
      2 years ago

      That is an audio buggy version. I have to use the 3 year old one to keep audio files in quizzes when published to not overlap into the next question if they have remediation. Newest one still does it as well.

      Sent from Mail for Windows

  • Will_Findlay's avatar
    Will_Findlay
    Community Member
    2 years ago

    Looks like this was fixed in this release below:

    Articulate 360 - Studio 360 Version History - Articulate Support

    May 4, 2021

    Presenter 360 (Build 8.27.25041.0)

    • Enhanced: Since Adobe discontinued Flash at the end of 2020, we removed Flash features, including the options to import Flash movies and publish Flash output, from Presenter 360.
    • Fixed: Audio randomly stopped playing in published courses.
    • Fixed: Some Presenter 360 courses with grouped objects failed to publish, resulting in an error message: "The method or operation is not implemented."
    • Fixed: Studio '09 projects wouldn't upgrade to Studio 360 after installing Microsoft's Flash-removal update for Windows.
  • Will_Findlay's avatar
    Will_Findlay
    Community Member
    2 years ago

    It makes me think that this has been a problem with this course for 2 years and someone finally said something! 

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Will,

    Thanks for the detailed description of what you are experiencing! After a bug has been fixed in a software update, you are going to need to republish any content that you see the bug in. If a course doesn't have the bug in it, there is no need to go through the additional work of republishing.

    I hope this helps!

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