I just installed Articulate Presenter on my computer. I'm working with files on my local hard drive. Articulate keeps crashing every time I try to preview or publish. I've scoured these discussion boards and cannot find a solution. How do you fix this?

Hey Kevin! Thanks for sending in your file. Looks like my colleague Vira was able to pinpoint the slide causing trouble, and rebuilding that slide resolved the problem. If you continue to run into any issues, reply right back to her and we'll continue working with you! Otherwise- good luck with the rest of your project 😄

Hi Kevin, Welcome to the community! Sorry to hear you're having trouble previewing and publishing. Since you're already working locally, my hunch is there could be a corrupted slide in your presentation. Are you able to preview a single slide at a time? If you'd like us to have a closer look, our team is here to help. Simply create an Articulate Package, then send it to us directly by clicking here. We'll test it and let you know what we find!

Hi Alyssa, I created a 15 slide deck. I can preview the Slides 1-5 as a group, 6-10 as a group, and 11-15 as a group, but I can't preview the whole set together. I'd appreciate it if your team can take a closer look. I'm creating an Articulate Package and sending it to you now.

I am continually having Articulate crash. When I publish the course and then click to create the Zip file, it crashes. If I copy and paste from a word document to Articulate it will crash sometimes. It was so bad that I replaced my PC and thought that had resolved it but it is crashing again. Is there anything that can be done to fix this?

Hey Becky! Sorry to hear that you're having difficulty with this. I could certainly help you out with some troubleshooting if you let me know what software and version you are currently using. If you'd rather work with our support team privately, you can do so here as well.

Articulate Presenter Keeps Crashing When I try to Preview or Publish

15 Replies

AshleyT-Pollard
Staff
8 years ago
Hi Sue,

I'm sorry you've run into such difficulty. I saw your case, and I made a note for our team but in the meantime can you look at the following:

First, steps here to repair a corrupt Presenter course.

Next, repairing Presenter 360 will help prevent future crashes

Lastly, these guidelines are worth reviewing to prevent future corruption.

If you've done those steps, let me know and I'll give our team a heads up about that as well.
LauraBernero-4e
Community Member
4 years ago
I am having the same problem and very concerned about losing the work i've done thus far. I wasnt able to upload the articulate package because it says it's too big.

I have a dropbox link where I have moved it if someone from Articulate could review it? I could share by email. Thank you
KellyAuner
Staff
4 years ago
Hi Laura,

I'm sorry to hear that you are experiencing this issue!

Have you looked into the suggestions Ashely posted above? I went ahead and opened a support case on your behalf so we can investigate further. You should hear from our team soon via email.

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Articulate Presenter Keeps Crashing When I try to Preview or Publish

15 Replies

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