Forum Discussion
Articulate programs freezing
First it was Peek and Replay 360, but now it's Storyline 360 that freezes on my computer (HP laptop).
I installed these programs three months ago and immediately had issues with Peek and Replay fr...
Hi Kat, and welcome to the E-Learning Heroes community!
I'm so sorry to hear that you're experiencing this issue with Storyline. This shouldn't be happening, and I'm happy to help investigate what's going on. I'd like to start with a few clarifying questions.
- I understand Storyline froze after adding an audio recording. Are you seeing any type of error message?
- Have you checked out this article with possible reasons and solutions as to why Storyline isn't working as expected?
- Is this happening with one specific project or audio file or multiple files?
- If it's happening across multiple files, you may want to try a Storyline repair.
If the issue is isolated to one file, would you be willing to share your course with us? You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.
