Hi, Wayne!
Thanks for confirming that you don't see an email from our team in your spam or junk folder. We've gotten in touch with Mick, the Support Engineer assigned to your case, and they will resend their reply. You should be hearing from them shortly and we truly appreciate your patience!
Hi, Kat!
Thanks for updating this discussion with what you're experiencing. Peek 360 shouldn't be freezing and I understand how frustrating this can be. I'm happy to help narrow down the issue!
To take it a step further, you can also try creating a local user or administrator account in Windows. Here's how! Alternatively, our Support Engineers will be happy to assist you in a support case to troubleshoot further. You can submit a case here.