Forum Discussion
Articulate Review 360 is taking too long to process to publish review chapter course.
Hi E-Learning Heroes,
I having an issue where Articulate Review 360 is taking too long to process an Storyline item, a chapter. This hasn't happened to me before. Now it's being going on for an hour and without warning. I check to see if it's one storyline file so I tried a different storyline file, I went to Review 360 tab to publis ith, it was published to Review 360, and I went to the Review tab to view it. It says the item is still processing therefore the problem still occurs.
Is there something happening with Review 360 or it's on the user's end? What can I do to fix this and able to see my review link ( Storyline chapter )? Please help!
18 Replies
Hi there:
I too am now experiencing long delays in using Review 360. I published a storyline 370 course 30 minutes ago and Review 360 is still giving me the "still processing" message. it is a standard course with nothing fancy. No audio, no video, no text to voice, just images and text.
Please help.
Hi Brant,
Thanks for reaching out! I'm so sorry to hear you are experiencing these difficulties when publishing to Review 360. I understand how frustrating this can be.
Here are a few things to check:
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- Is this happening with every Storyline project or just this one?
- Do you know your internet speed?
- Have you tried opening Review 360 in a separate browser?
If you are still having difficulty, we'd be happy to have our Support Engineers take a closer look at your project within a support case.
Hi there:
The issue appears to have been resolved. I deleted the course from the review menu of all my published courses (even though it still said processing) and re-published.
That appears to have fixed things.
Best regards,
Brant
Brant Forseng
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Hi Brant,
Thanks for the update! I'm so glad to hear that the issue has been resolved. Just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish!
Hello
I'm having the same issue, I published something yesterday which showed as successful in Storyline but in Review it is still showing as processing. I have published a different course today and the same thing is occuring.
I have reviewed the Articulate Status earlier in this thread but cannot see any issues - can you advice please?Kind regards
L
Hi, Louisa!
Thanks for reaching out and I'm so sorry you've hit this snag!
I see that you’ve reached out to our Support Engineers and are working with my teammate, Mark. You’re in great hands! We’ll continue the conversation in your support case.
If anyone is experiencing a similar issue, some troubleshooting steps to start are to try viewing your course in a different browser and clearing your browser cache. If neither option works, reach out to our team in a support case!
Hi,
I am not able to publish the review link of courses developed in Rise 360. From last one hour it is saying "connecting to Review 360". Please see the screenshot attached.
Please help.
Thanks!
Hi Raj!
Sorry to hear you're having trouble publishing from Rise 360 to Review!
I'm not seeing any recent downtime reported for Rise or Review 360, so the issue may be local to your setup. Are you experiencing this behavior across all Rise 360 courses, or just one? Also, does clearing the browser's cache make any improvement?
If still unsuccessful, please connect with our support engineers through a support case. They'd be happy to continue troubleshooting with you!
