Forum Discussion
Articulate Rise Not Loading
Hello! Articulate Rise has been struggling to load for me all day. When it did load, I'd be in a course for a minute or two before I got the 'Your session has timed out' screen. Now it's stuck on course loading indefinitely, it seems.
I've checked my Internet speed and it's great, no problems with any other cloud-based software or websites, and no problems reported on Articulates Status page.
Can anyone help?
31 Replies
Hi Caitlin! Our status page shows all systems are operational right now, so you shouldn't have any issues using Rise 360.
Have you tried clearing your browser cache to see if that improves loading in Rise 360? Please keep us posted if you're still having trouble!
Hi,
Our entire team is currently experiencing "Your session has timed out" and "your computer is offline" messages.
I am having the same issues with it being "offline." It pops back on after a minute but it's frustrating going off and on unexpectedly.
Thanks for chiming in, Karl and Magda, and I'm so sorry for the frustration this is causing you. We're looking closely at this, but so far we haven't been able to recreate the problem from our side. We'll continue to monitor and send you an update if we get new information that will help.
It seems OK now. Fingers crossed :)
Anyone having issues now? Status page says all is fine but I haven't been able to get it to load for 20 minutes now
Hi Cyndy! You may have seen that the Rise 360 course dashboard was not loading. We’ve resolved the issue, and we’re monitoring the situation carefully. We’re sorry for the interruption!
Hi, we have been having issues for the last two weeks where the rise content is not loading on chrome and having issues where it comes up as not found?
Hi, Aoibheann. I'm sorry you're hitting some speed bumps. We don't have an ongoing issue that would cause this behavior. Could we work with you directly to find out what's going on? To reach out to us with details, you can click here.
I am attempting to create a new course in Rise and it will not load. All my other courses I have already created seem to open just fine. Just can't start a new course for some reason. Please help!
Hi there, Kristen. Just following up. If you're still having trouble creating a new course, try these steps:
- open Rise 360 in another supported browser (Edge, Chrome, Safari, Firefox)
- try a private browsing window
- clear your browsing history
- restart your machine
If that doesn't work, please let us know by starting a case here!
This morning I was able to access my Rise 360 dashboard but this afternoon the dashboard isn't loading?
My Rise 360 was not loading on Google Chrome, but I tried using a different browser (Microsoft Edge) and it is working there.
Hope this helps!
I am also having the same issue. Rise 360 will not load in Chrome - but it is working in Edge.
