Forum Discussion
Articulate Rise VIdeo Upload Error
Hi everyone
I hope everyone is well and safe.
I keep getting Error when trying to upload a video to articulate Rise. It doesn't give me any further details. Just a red exclamation mark in a circ...
I am receiving an error message when trying to upload a 15 minute MP4 video in Rise 360. I have been trying for some time now. Any suggestions?
Hi Elizabeth! So sorry to hear that you are getting an error message when you are trying to upload a video in Rise.
Let's try the following:
1. Please make sure that your browser is updated.
2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
3. Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how to do it.
If these steps do not work, please open a case with us here.