Forum Discussion
Articulate Rise VIdeo Upload Error
Hi everyone
I hope everyone is well and safe.
I keep getting Error when trying to upload a video to articulate Rise. It doesn't give me any further details. Just a red exclamation mark in a circ...
I'm having the same issue. The video file is MP4, 13 seconds long and the size is not even 4M (3,945KBm to be precise).
The error message is: "Processing failed. Please check the file and try again."
Hi Soorena,
I'm sorry for the trouble uploading the video file! I was able to upload a sample MP4 file on my end.
You may try using Incognito mode to rule out possible browser extensions that may be causing the problem. If this does not work, use a different supported browser with the latest updates.
I'm happy to look at your video file to investigate further as needed. You can upload it here or privately in a support case. We'll delete it when we're done testing.