Articulate Storyline 360 Randomly changing audio files

That's really odd, Walton! I haven't heard of this happening before, so I'm glad you reached out. Smart idea to also open a support case and share your file with us--you're one step ahead of me!

I'll follow along with your case and share updates here. You'll hear back from our team soon!

Wow. That certainly is odd. Thanks for keeping us in the loop.

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This happened to me too! Was really random on several slides... the slide audio would play something different that what was on the screen... So I thought for a second I imported the wrong audio... so I re-import... the files visually look the same... (the waveforms are identical) but the new imported audio played properly and the other audio still played different audio from the project. My solution was just re-import the audio on the effected slides... but there was no rhyme or reason. Was very weird.

I'm glad that your audio is working as expected now, Elliott.

Thanks for popping in to share and welcome to E-Learning Heroes. 😊

I have experienced the same problem on two of my slides. When previewing both on preview and on the play button in the timeline it plays another audiofile I have on another slide. If I use the player in the timeline I can see and listen and about half way the wrong audio ends and it's quiet, but there is still audi waves from the correct file in the timeline. 
Tried to delet and replace an just replace no difference, still playing another audio.

The strange thing is that I previewed it instantly when I inserted the adiuo file for the first time and played as expected. Made a publish to review and after that it was another audio playing and now I cant change it.

Also shut down Storyline and restarted it, no change. Now I tride to replace the file and now it shows the waves of the wrong file (the audio that I hear) but it's filename is the imported file name which contains another audio. When I listen to that file with that specific filename outside Storyline it's the correct audio. ???

Done some troubleshooting and the solution was to from Scratch remake the original audio files and reinsert them into Storyline. Weird bug

I am having the same issue, but even recreating the files and importing them isnt helping.  Very frustrated right now.

Hi Terry,

Thank you for reaching out and sharing what you've tried so far. I'm sorry to hear you're still hitting this roadblock, so from here, I'd like to have our support engineers help troubleshoot.

I've opened a case on your behalf—stay tuned for an email from me with a private link to share your file.

Once someone from my team investigates your file, they'll be in touch with a next step, and we'll keep the communication going in your case, so we have it all in one spot!

Hi Becca, I've also had this happen to me on a few occasions too, but usually towards the end of a project when I have numerous slides and audio files. The only "solution" I've found is to edit the audio file in storyline and delete a segment of it (usually at the end) which seems to correct it in most cases. Would be great if there was a more permanent fix though, as I usually can't replicate the issue in preview, only when publishing a video which is quite time consuming.

Hello Tim and welcome to E-Learning Heroes. 😊

I appreciate you chiming in to share that you are experiencing a similar issue as well. I was able to take a look at the latest conversation with Terry, but we did not hear back to take a look at the file.

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.