Forum Discussion
Articulate Storyline 360 Randomly changing audio files
After the most recent updates to Storyline 360, I have encountered an issue with Storyline randomly changing out the audio on a slide with a different audio file.
Has anyone else experienced this? For example on Slide 23, I have an audio file named 22.mp3. All is well in preview, but when I publish, the slide will play a completely different audio file.
Thinking, I made an error. I go back in and fix the file, but after publishing again, now the offending switched audio file is playing on Slide 1.
I notice, that if I go into Edit Audio for the slide, the bad file will switch back to the correct one.
I am out of ideas for what is going on here. Anyone have any thoughts or encountering this issue?
17 Replies
Hi Leslie, Unfortunately I no longer have that version, I usually just to have to fix it and move on. I also couldn't recreate it by uploading the original audio files and it's not easy to predict which files it will do it too before publishing to video. When it happens again though, I'll save a version of that file and send it to your team.
Thanks
If it helps, I noticed that sometimes when I click on the little play button in the Timleline, Storyline hangs and you get the popup window where articulate wants feedback. When sending that Storyline still works but have made some soundfiles incorrect (replaced) which you, of course, not notices at first.
At first I ignored it and just kept on working, but then some sound files was replaced, next time this happend I saved, shut down Storyline and restarted an the files where correct again. ???Thanks, Ulf and Tim for sharing those updates with us! If you both come across this snag again, please don't hesitate to reach out to our Support Engineers directly in a support case.
I found that using .wav files instead of mp4 helped me to get passed it.
Regards,
Terry Arthur
Training Development Analyst
Hello, I am having this same issue, and I'm on the most recent version of articulate. The audio files of my project are malfunctioning all over the place. Sometimes they don't play, sometimes they play three times at once, sometimes it will just play a different audio that it's not supposed to play at all. Audio files with different lenghts get mixed up, the names are all correct, the mixing up comes from the software, because when i erase completely the wrong audio file from the project (i still need that audio file, but the one im trying to play is more important), it will just find another wrong audio file to play instead of the good one. And the good audio file that is supposed to play works perfectly on another slide. It's driving me crazy.
Hello Elisenda,
Sorry to hear that you ran into this snag. I'll be happy to check what's happening. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!
