Articulate storyline 360 sign in error ( recurring)

Hello.  I am having the same issue.  I've been using Storyline for months and even on this past Saturday.  Today (Monday) it does not want to let me in.  Says I need to Sign In and when I try, it gives me an Open Failure message, then shuts down.  I've rebooted my system 3 times and cleared my cache and still can't get in.  If I use the web version, it tells me I have to install the software and when I hit that button, it says it is already installed.  

Any help would be greatly appreciated.  

Thanks for the update, Zuzana.

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Hi Radha! 

Uh oh! That would certainly be frustrating and not at all what I'd expect either.

I opened a Support case for you so that our team can take a look one-on-one, but in the meantime, I'd also suggest asking your IT team for help enabling the network endpoints and ports listed here. You'll need to have access to all those sites and ports listed to seamlessly access Articulate 360 tools. 

The team will be in touch with other next steps shortly! 

Hello, I am having the same issue.  At the time I can't use Storyline 360.  I am signed in to Rise ok, but launching Storyline gives me the attached message.  I have been seeing this for a week or so but now I can't use Storyline at all.  Please help.  I don't have an IT team (per message above) but I will take a look at the suggestion.

I am having the same issue as well. Unless there are new Network Endpoints, I listed all of them when I added the app to my computer. This issue just began this week.

I close out of SL and restart my computer, that seems to reset it ;0/  It still asks to re-sign in, but at least I have been able to.

Time to join the bandwagon...I am having the same problem and have not found a resolution to this issue...please help.

Hi Dan,

Thanks for letting us know that you are running into an issue signing in.

We are currently investigating an issue that that may cause users to receive an error when logging in to the Articulate 360 desktop app.

Trying again seems to work for some, but we will update our status here and I'll pop back in to share an update when the incident is resolved.

Yes no access to Storyline at all, stopped cold right now.

Hi Jeff,

Our team is aware of that too, as Storyline 360 will check to see if you're logged in while online, and if you're not you'll see the prompt to log in. Sadly, the login piece is where some users are receiving an error. 

They've also shared this status update moments ago, and we'll let folks know as soon as the permanent fix is in place:

We've identified the issue that's causing some users to receive an error when logging in to Articulate 360 and E-Learning Heroes, and we're working on a solution. If you experience this, please wait a moment and try logging in again. We'll share an update when we have more info.