Forum Discussion
Articulate storyline 360 sign in error ( recurring)
Hello team, I have the same issue.
Hi there, Kenisha!
So sorry to hear that you're hitting a snag with the sign-in process.
Leslie covers some great initial troubleshooting steps here:
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit). Here's a quick video.
After that, please restart the machine and then try signing in again.
In addition, this article describes the reasons why signing in could fail and how to solve them.
If those ideas don't help, our Support team can help you find a fix in real-time since you have live chat access. When you're ready to connect, click the link below and then click the Live chat support option on the right-hand side: