I am facing a multiple sign in error in middle of using articulate storyline and sometime my password is also not accepted while re-signin.
It asks for sign-in any time, sometimes more than 5 times in a day. Seems its log back and throws a message of "You need a subscription to articulate 360 to sign in."
At our end, i have also re-installed the software, but this option didn't work out.
I have the same issue since today. It asks for "sign in" and when I click on Sign in tab, it gives error message saying "Articulate 360 Desktop app has stopped working". Please help
Welcome, and an excellent choice to also open a support case!
I see that you and your team are working closely with Phil to figure out the cause of the error. We also have these tips for sign-in issues with the desktop app:
Hi, My support team has resolved this issue, they said-
when i was trying this application on various pages its trying authentication on proxy and it was giving me the error. so they bypassed authentication on proxy.
Sounds technical, but it helps me to get it resolved. Hope this help others !
I am having a different kind of error. In my Rise tutorial (published web content) I have a link that refers back to a specific part in the tutorial. When non-Articulate seat holders click the link, it asks them for a sign-in. Any idea what could be causing the problem and how to work around it? Thanks!!!
I see where you posted your question in the Rise 360 forum as well and got some response. It sounds like the Button Blocks are what you are looking for in the meantime to achieve this functionality.
Last Thursday my program was working without a problem then on Friday and today the 'not signed in' error message keeps on appearing. When I select the sign-in option (even though already signed in) I receive the 'open failure' message. I am unable to access my Storyline project. Please advise what needs to be done as unable to complete my work without access. Thanks Clare
Hello, I am having this same issue today. Everyone else on my team can use Storyline but I am shut out. I have been using Storyline for months and last used on Saturday. Today, it won't let me log in. It gives an error message and shuts down.
Hello. I am having the same issue. I've been using Storyline for months and even on this past Saturday. Today (Monday) it does not want to let me in. Says I need to Sign In and when I try, it gives me an Open Failure message, then shuts down. I've rebooted my system 3 times and cleared my cache and still can't get in. If I use the web version, it tells me I have to install the software and when I hit that button, it says it is already installed.
Hello all! Here's my solution for issues with logging in to Articulate in Parallels if this helps:
Make sure ALL sharing between windows and mac are off
Allocate at least 16GB of RAM in Parallels for Windows
I switched from Apple Hypervisor back to Parallels Hypervisor, but then a coworker said that Apple Hypervisor runs smoother so I switched back and don't have any issues.
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Glad to hear it's working for you now, Dakota. Thanks for the update.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I just started having this issue today! I click on the sign in button and nothing happens. I'll try rebooting my computer but as of now, I can no longer work!
Thank you for reaching out and letting us know that you're having difficulty signing in.
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
I cannot see the image that you've shared here, but I've opened up a support case on your behalf since you are still having difficulty after the troubleshooting.
Hi - I just changed my Articulate password, am signed in online just fine, but cannot get to my Storyline because the attached error keeps popping up. It simply will not let me sign in.
86 Replies
Hi Team,
I have the same issue since today. It asks for "sign in" and when I click on Sign in tab, it gives error message saying "Articulate 360 Desktop app has stopped working". Please help
Hello Bhushan and welcome to E-Learning Heroes :)
Thanks for contacting us and sharing that you are running into a similar issue.
I can see that you were able to contact our support team as well and that Akif is working with you directly.
Hi Team,
We are facing the Sign in issue since today. Getting below error while sign in. Please help
Hi VIkas,
Welcome, and an excellent choice to also open a support case!
I see that you and your team are working closely with Phil to figure out the cause of the error. We also have these tips for sign-in issues with the desktop app:
Let us know if you have any questions about his latest email!
Hi Katie,
Thanks for the response.
We have installed the latest Articulate App and it is working now.
Hi, My support team has resolved this issue, they said-
when i was trying this application on various pages its trying authentication on proxy and it was giving me the error. so they bypassed authentication on proxy.
Sounds technical, but it helps me to get it resolved. Hope this help others !
Hi everyone,
I am having a different kind of error. In my Rise tutorial (published web content) I have a link that refers back to a specific part in the tutorial. When non-Articulate seat holders click the link, it asks them for a sign-in. Any idea what could be causing the problem and how to work around it? Thanks!!!
Hi Amy,
I see where you posted your question in the Rise 360 forum as well and got some response. It sounds like the Button Blocks are what you are looking for in the meantime to achieve this functionality.
Hi Leslie
Last Thursday my program was working without a problem then on Friday and today the 'not signed in' error message keeps on appearing. When I select the sign-in option (even though already signed in) I receive the 'open failure' message. I am unable to access my Storyline project. Please advise what needs to be done as unable to complete my work without access.
Thanks
Clare
Hi Clare,
Thanks for contacting us to share what you are running into with your software.
I see where you're currently working with Philam on the issues accessing the project, which he was unable to duplicate.
I've shared the additional details you've shared here with him so you can continue digging in.
Hello, I am having this same issue today. Everyone else on my team can use Storyline but I am shut out. I have been using Storyline for months and last used on Saturday. Today, it won't let me log in. It gives an error message and shuts down.
Hello. I am having the same issue. I've been using Storyline for months and even on this past Saturday. Today (Monday) it does not want to let me in. Says I need to Sign In and when I try, it gives me an Open Failure message, then shuts down. I've rebooted my system 3 times and cleared my cache and still can't get in. If I use the web version, it tells me I have to install the software and when I hit that button, it says it is already installed.
Any help would be greatly appreciated.
Hello all! Here's my solution for issues with logging in to Articulate in Parallels if this helps:
I was able to log in and continue working.
Hi Shawn,
I see that you were able to work directly with Ronaziel on our support team as well and that you're now back up and running :)
Yes - she was awesome and got me back on track quickly. Thanks for checking in.
Same problem: see pics
Hi Dakota,
Thanks for contacting us and sharing that you're running into a similar issue.
It looks like you're opening Storyline 360 directly and getting an error.
Here are some common sign-in issues you may experience and how to resolve them.
I had my administrator uninstall and reinstall and it fixed it!
Thanks
Dakota L. Brown, PSS (Pronouns: She, Them)
MHSA Tech Innovation, Desert
Desk 760-770-2227 | Cell 951-470-8125
47-825 Oasis St, Indio, CA 92201
Mail Stop: 4038
DaBrown@ruhealth.org
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RUHS Confidentiality Disclaimer
The information contained in this electronic message is intended only for the personal and confidential use of the designated recipients named above. This e-mail transmission and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged, covered by the Electronic Communications Privacy Act 18 U.S.C. ? 2510-2522. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, YOU ARE HEREBY NOTIFIED that any retention, dissemination, distribution, disclosure, copying or further use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
Glad to hear it's working for you now, Dakota. Thanks for the update.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I just started having this issue today! I click on the sign in button and nothing happens. I'll try rebooting my computer but as of now, I can no longer work!
Hi Nora,
Thank you for reaching out and letting us know that you're having difficulty signing in.
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
Here's a quick video
After that, please restart the machine and then try signing in again.
In addition, this article describes the reasons why signing in could fail and how to solve them.
Let me know if you see any improvements from there!
My storyline ap now tells me it is corrupt. I uninstalled Articulate and
am trying to reinstall but it seems to be hung up.
I don't know what else to do. Please help this is making me really
frustrated.
Nora
[image: image.png]
Thanks for the additional information, Nora.
I cannot see the image that you've shared here, but I've opened up a support case on your behalf since you are still having difficulty after the troubleshooting.
You should be hearing from someone soon.
Hi - I just changed my Articulate password, am signed in online just fine, but cannot get to my Storyline because the attached error keeps popping up. It simply will not let me sign in.
Hi Zuzana,
Thanks for sharing that image of what you're experiencing! I've opened a case on your behalf to connect you with a support engineer who can help.
Be on the lookout for a reply soon!