Articulate storyline 360 sign in error ( recurring)

Thanks for the update, Zuzana.

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Hello team, I have the same issue.

Hi there, Kenisha!

So sorry to hear that you're hitting a snag with the sign-in process. 

Leslie covers some great initial troubleshooting steps here:

First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit). Here's a quick video.

After that, please restart the machine and then try signing in again.

In addition, this article describes the reasons why signing in could fail and how to solve them. 

If those ideas don't help, our Support team can help you find a fix in real-time since you have live chat access. When you're ready to connect, click the link below and then click the Live chat support option on the right-hand side:

• Articulate 360 Teams Live Chat

I'm now experiencing issues as well. I click the blue 'sign in' button in the Articulate360 app to sign in to Articulate, and I get 4 tabs open up in my browser. The first says 'That didn't work
We ran into an error while we were looking for the next page. Please try again.' The other 3 tabs looks like offline_access, email and profile but the Server IP address could not be found.

I have signed out, signed in, rebooted, cleared cookies, cleared passwords, uninstalled, cleared registry, reinstalled, and a bunch of other things and still can't get it to sign in.

Hello Adam and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing what you are experiencing with your software.

I see that you were able to contact our support team as well and you are working directly with Christopher.

I have a ticket open for this issue, but I am also getting the sign in error.  

Please assist. 

Hello Chanda and welcome to E-Learning Heroes. 😊

Thank you for reaching out and letting us know that you're running into a similar error and that you've reached out to our support team.

I can see that you are actively working on Rowie, so you're in great hands.

I am experiencing the login issue that is discussed in the comments above.   When trying to access Storyline 360 I have started to get the sign-in prompt.  When I click on the tab I get an error report field which I have filled out and hit send.   I then get the Not Signed In message and can't access.    

Hello Michael, and welcome to E-Learning Heroes. 😊

Thanks for reaching out and letting us know that you're experiencing a similar issue.

The common reasons you may not be able to sign-in are in the document below:

Articulate 360 Desktop App: Can't Sign In

I'd recommend installing the latest update. The error report that you submitted is for the overall health of the product and monitoring issues but does not open a support ticket with our team to follow up with you. In the future, if you need to do so, please be sure to contact our team directly here.

Hi there, i am having the same issue daily now and have to re install storyline every other day. It says im not signed in, and i am , so i sign out and hit sign in and then it goes into loop and the only thing i can do is exit my work, uninstall and re-install. please help. 

Hi Campbell, 

I appreciate you chiming in to share what you are experiencing and the troubleshooting that you have done.

I've opened a support case on your behalf so that you can work directly with one of our support engineers. You should be hearing from someone soon.