Forum Discussion
Hi Pooja,
Thanks so much for reaching out! Happy to help! ✨
I have a few questions to better assist you:
- We recommend saving your .story file locally. Are you currently saving locally on your computer?
- Are you running the latest version of Storyline 360 and Excel? Storyline 360 (Build 3.79.30834.0).
If you see a different update number, I recommend updating Storyline 360 to the latest version. Here's how:
I'd like to take a closer look at your files to see if I can replicate this on my end. Please upload your Excel and .story files to this thread or privately in a support case!
Looking forward to hearing from you!
- PoojaDhar-06ff9Community Member
Hi Luciana,
I have saved my excel file and the story file locally and running the lastest version but the error remains the same. Others in my team who also the the Articulate licence, it's working fine for them.
Thank you,
Pooja Dhar
- Jürgen_Schoene_Community Member
if the error message appears - please click on the blue text button "information", then a second window will open with more informations
just copy the text from the second window and post it here- PoojaDhar-06ff9Community Member
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance xmlns:xsd=http://www.w3.org/2001/XMLSchema>
<UserId>aid|420265a7-13cd-4578-ba6f-4a8c23005213</UserId>
<HardwareId>PARD3-CVV1R-1SG6U-4UUVT</HardwareId>
<Message>Exception has been thrown by the target of an invocation.</Message>
<StackTrace> at object RuntimeTypeHandle.CreateInstance(RuntimeType type, bool publicOnly, bool noCheck, ref bool canBeCached, ref RuntimeMethodHandleInternal ctor, ref bool bNeedSecurityCheck)
at object RuntimeType.CreateInstanceSlow(bool publicOnly, bool skipCheckThis, bool fillCache, ref StackCrawlMark stackMark)
at object RuntimeType.CreateInstanceDefaultCtor(bool publicOnly, bool skipCheckThis, bool fillCache, ref StackCrawlMark stackMark)
at T Activator.CreateInstance<T>()
at T Articulate.Design.ShapeFactory.Create<T>(Action<T> initializeAction)
at IShape Articulate.Design.Shapes.Simple.Buttons.ButtonPlaceholder.Articulate.Design.Shapes.IPlaceholder.CreateShape(ISlideBase slide)
at void Articulate.Design.SlideBase.ApplyLayout()
at void Articulate.Design.SlideBase.set_Layout(IBaseLayout value)
at ISubSlide Articulate.Storyline.Shapes.InteractionBase.CreateSubSlide(ISlide slide, FeedbackSlideType feedbackSlideType, bool addEvents, IShape choiceShape, Guid resultsfeedbackguid)
at ISubSlide Articulate.Storyline.Shapes.InteractionBase.CreateSubSlide(FeedbackSlideType feedbackSlideType, bool addEvents, IScoringDataProvider choice)
at void Articulate.Storyline.Shapes.InteractionBase.CreateInteractionSubSlides()
at void Articulate.Storyline.Import.QuestionFile.Model.ImportedQuestion.CreateFeedback(IInteractionBaseShape interaction)
at IStorylineSlideBase Articulate.Storyline.Import.QuestionFile.Model.ImportedQuestion.AddToQuestionGroup(IScene currentQuestionBank, int index)
at void Articulate.Storyline.Import.QuestionFile.QuestionFileImporter.AddQuestionsToScene(IProgress progress, IImportQuestionFileViewData questionViewData, IScene targetScene)
at object Articulate.Storyline.Import.QuestionFile.QuestionFileImporter.Import(ImportArgs importInfo, IProgress progress)
at object Articulate.Storyline.Import.Common.ImportContent.Import(ImportArgs args, IProgress progress)
at void Articulate.Storyline.Forms.InsertSlide.TabDialog.Tabs.ImportTab.PerformImport()+(IProgress progress) => { }</StackTrace>
</ErrorReport>
Hi, Pooja!
I'm so sorry you've hit this snag! Have you tried importing your slides into a new Storyline project, and then importing the Excel questionnaire again? I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email!
- PoojaDhar-06ff9Community Member
Yes, I have tried importing the slides into a new Storyline project, and then importing the Excel questionnaire again but still same error.
Thank you,
Pooja Dhar
- Jürgen_Schoene_Community Member
the import crashed while creating a button
at T Articulate.Design.ShapeFactory.Create<T>(Action<T> initializeAction)
at IShape Articulate.Design.Shapes.Simple.Buttons.ButtonPlaceholder.Articulate.Design.Shapes.IPlaceholder.CreateShape(ISlideBase slide)the message is unfortunately not very helpful - I hope the articulate will find the problem
- PoojaDhar-06ff9Community Member
Thank you for looking into my issue.
- PoojaDhar-06ff9Community Member
Hi Team,
I have tried with different Excel as well, but it's not working. Any update on my error I am facing
Hello Pooja,
Sorry to hear that you are still experiencing this issue.
Would you be willing to share a copy of the Excel file that you're trying to import here or in private through the support case that was opened for you so we can take a closer look at what's happening? We'll delete it when we're done testing!