I am facing a multiple sign in error in middle of using articulate storyline and sometime my password is also not accepted while re-signin.
It asks for sign-in any time, sometimes more than 5 times in a day. Seems its log back and throws a message of "You need a subscription to articulate 360 to sign in."
At our end, i have also re-installed the software, but this option didn't work out.
I too am having the same issues - pop up box stating 'You must be signed in to Articulate 360..'. My IT dept. has removed and re-installed my Articulate software 3 times today and the problem continues. Help!
Hi there, i am unable to log in into storyline. In the browser i am logged in into articulate 360 but when i then open the app storyline , it tells me to sign in. When i click on "sign in" it doesn't do anything.. 🤷
Sign-in errors are very specific so the best place to start is by submitting a case! Luckily, our Support Team is available 24/7 so you should be on the mend shortly.
Hello, I am also having the same issue. I have uninstalled and re-installed a number of times and still nothing works. I contacted the support team and a team member attempted to use the app called ScreenMeet to see what the issue was, but I was having trouble giving the team member permission to take over my screen.
Thanks for the additional information, Michael. I've shared these details with Anna in your support case so that you can continue working on this together.
Thanks for contacting us to share that you're running into an error signing in. Is this error specific to Rise 360 or something you are seeing in the Articulate 360 App for Storyline 360?
We are currently working on an issue specific to Rise 360 as you can see on our status page here, but I wanted to double-check since you posted your inquiry in the Storyline forum.
Thanks for confirming, Cristina. Our team is working on it. Feel free to subscribe to that status page to be notified as soon as things are back in working order :)
Hi, Cristina! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
I'm constantly having this issue. For the price of Articulate this really shouldn't be such a constant. Really off-putting. No other authoring tool gives such trouble in my experience.
I'm sorry you've continued to have trouble logging in to access your trial of Articulate 360. The post here caught the eye of our Engineering team who have been investigating the sporadic login issues here that aren't solved with something simple like Matthew shared.
Be on the lookout for an email from our team and they'll include directions on how to pull some diagnostic logs!
У меня возникла проблема с входом в Articulate 360 - приложение не загружается, вечная загрузка. И ошибка "Couldn't Load". Я неоднократно удалял и заново устанавливал приложение, однако мне это не помогло.
I heard from our engineers you were also able to share the diagnostic logs, which confirmed a sign out every 30 days exactly (as expected) except for one stretch in January where you were signed out after 10 days. Our team is still investigating the increased frequency of the sign-outs, so if you spot anything else please do let us know. You can connect with our Support Team directly using this link.
Also, for anyone else who may need it I've linked the steps on how to uninstall and reinstall the Articulate 360 Desktop App:
I'm sorry you've run into the same trouble - but if it's a recent issue it's likely an update on Parallels, Windows, or Articulate has caused the hiccup. I'd love to have our Support Engineers take a look at some logs from your computer so I'll have them reach out directly.
86 Replies
Hi Theresa,
We added a security enhancement to our new sign-in experience that signs users out of Articulate 360 every 30 days (or after 7 days of inactivity).
Are they able to sign back in successfully or are you running into an issue?
I too am having the same issues - pop up box stating 'You must be signed in to Articulate 360..'. My IT dept. has removed and re-installed my Articulate software 3 times today and the problem continues. Help!
I a also having problems - more so when I go to add comments in review. It signs me out and I need to sign back in to comment. frustrating
Hi there, i am unable to log in into storyline. In the browser i am logged in into articulate 360 but when i then open the app storyline , it tells me to sign in. When i click on "sign in" it doesn't do anything.. 🤷
Suggestions?
Marieken
Okay apparantly downloading the apps again, helped to get the pop up menu to sign in.
I'm happy that was the fix! Keep us posted if you have any questions!
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Hi Valerie!
Sign-in errors are very specific so the best place to start is by submitting a case! Luckily, our Support Team is available 24/7 so you should be on the mend shortly.
Please use this link to start a support case.
Hello, I am also having the same issue. I have uninstalled and re-installed a number of times and still nothing works. I contacted the support team and a team member attempted to use the app called ScreenMeet to see what the issue was, but I was having trouble giving the team member permission to take over my screen.
Thanks for the additional information, Michael. I've shared these details with Anna in your support case so that you can continue working on this together.
Hello, I'm having login issues. I try to go in and it says "timeout issues" and will not load. This has been going on for the past 2 hours.
Hi Cristina,
Thanks for contacting us to share that you're running into an error signing in. Is this error specific to Rise 360 or something you are seeing in the Articulate 360 App for Storyline 360?
We are currently working on an issue specific to Rise 360 as you can see on our status page here, but I wanted to double-check since you posted your inquiry in the Storyline forum.
Thanks! It's specific to Rise 360
Thanks for confirming, Cristina. Our team is working on it. Feel free to subscribe to that status page to be notified as soon as things are back in working order :)
Hi, Cristina! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
Awesome! Thanks so much 😊
I'm constantly having this issue. For the price of Articulate this really shouldn't be such a constant. Really off-putting. No other authoring tool gives such trouble in my experience.
Well said. This issue beggars belief at this stage.
Hi James,
I'm sorry you've continued to have trouble logging in to access your trial of Articulate 360. The post here caught the eye of our Engineering team who have been investigating the sporadic login issues here that aren't solved with something simple like Matthew shared.
Be on the lookout for an email from our team and they'll include directions on how to pull some diagnostic logs!
Добрый день,
У меня возникла проблема с входом в Articulate 360 - приложение не загружается, вечная загрузка. И ошибка "Couldn't Load". Я неоднократно удалял и заново устанавливал приложение, однако мне это не помогло.
Жду ответ, спасибо!
Hello Alexander and welcome to E-Learning Heroes :)
Thank you for contacting us and sharing that you are running into a similar issue when signing in.
I see that you opened a case with our support team as well and you should be hearing from them soon.
I only managed to 'fix' this problem after totally uninstalling Articulate 360 and reinstalling.
Hi James,
I heard from our engineers you were also able to share the diagnostic logs, which confirmed a sign out every 30 days exactly (as expected) except for one stretch in January where you were signed out after 10 days. Our team is still investigating the increased frequency of the sign-outs, so if you spot anything else please do let us know. You can connect with our Support Team directly using this link.
Also, for anyone else who may need it I've linked the steps on how to uninstall and reinstall the Articulate 360 Desktop App:
So, I'm also having these login issues in Parallels, however, I didn't have these issues a few weeks ago. I'm not sure what changed.
Hi Jacob,
I'm sorry you've run into the same trouble - but if it's a recent issue it's likely an update on Parallels, Windows, or Articulate has caused the hiccup. I'd love to have our Support Engineers take a look at some logs from your computer so I'll have them reach out directly.
Keep your eyes peeled for an email from Support@articulate.com!