Forum Discussion
Articulate storyline 360 sign in error ( recurring)
Hi team,
I am facing a multiple sign in error in middle of using articulate storyline and sometime my password is also not accepted while re-signin.
It asks for sign-in any time, sometimes more than 5 times in a day. Seems its log back and throws a message of "You need a subscription to articulate 360 to sign in."
At our end, i have also re-installed the software, but this option didn't work out.
Need help as this is frustrating. Thank you!
86 Replies
Hi Theresa,
We added a security enhancement to our new sign-in experience that signs users out of Articulate 360 every 30 days (or after 7 days of inactivity).
Are they able to sign back in successfully or are you running into an issue?
I too am having the same issues - pop up box stating 'You must be signed in to Articulate 360..'. My IT dept. has removed and re-installed my Articulate software 3 times today and the problem continues. Help!
I a also having problems - more so when I go to add comments in review. It signs me out and I need to sign back in to comment. frustrating
Hi there, i am unable to log in into storyline. In the browser i am logged in into articulate 360 but when i then open the app storyline , it tells me to sign in. When i click on "sign in" it doesn't do anything.. 🤷
Suggestions?
Marieken
Okay apparantly downloading the apps again, helped to get the pop up menu to sign in.
I'm happy that was the fix! Keep us posted if you have any questions!
Hi Valerie!
Sign-in errors are very specific so the best place to start is by submitting a case! Luckily, our Support Team is available 24/7 so you should be on the mend shortly.
Hello, I am also having the same issue. I have uninstalled and re-installed a number of times and still nothing works. I contacted the support team and a team member attempted to use the app called ScreenMeet to see what the issue was, but I was having trouble giving the team member permission to take over my screen.
Thanks for the additional information, Michael. I've shared these details with Anna in your support case so that you can continue working on this together.
Hello, I'm having login issues. I try to go in and it says "timeout issues" and will not load. This has been going on for the past 2 hours.
Hi Cristina,
Thanks for contacting us to share that you're running into an error signing in. Is this error specific to Rise 360 or something you are seeing in the Articulate 360 App for Storyline 360?
We are currently working on an issue specific to Rise 360 as you can see on our status page here, but I wanted to double-check since you posted your inquiry in the Storyline forum.
Thanks! It's specific to Rise 360
