Forum Discussion
Articulate storyline 360 sign in error ( recurring)
Hi team,
I am facing a multiple sign in error in middle of using articulate storyline and sometime my password is also not accepted while re-signin.
It asks for sign-in any time, sometimes more than 5 times in a day. Seems its log back and throws a message of "You need a subscription to articulate 360 to sign in."
At our end, i have also re-installed the software, but this option didn't work out.
Need help as this is frustrating. Thank you!
86 Replies
Thanks for confirming, Cristina. Our team is working on it. Feel free to subscribe to that status page to be notified as soon as things are back in working order :)
Hi, Cristina! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
Awesome! Thanks so much 😊
I'm constantly having this issue. For the price of Articulate this really shouldn't be such a constant. Really off-putting. No other authoring tool gives such trouble in my experience.
Hi James,
I'm sorry you've continued to have trouble logging in to access your trial of Articulate 360. The post here caught the eye of our Engineering team who have been investigating the sporadic login issues here that aren't solved with something simple like Matthew shared.
Be on the lookout for an email from our team and they'll include directions on how to pull some diagnostic logs!
Well said. This issue beggars belief at this stage.
Добрый день,
У меня возникла проблема с входом в Articulate 360 - приложение не загружается, вечная загрузка. И ошибка "Couldn't Load". Я неоднократно удалял и заново устанавливал приложение, однако мне это не помогло.
Жду ответ, спасибо!Hello Alexander and welcome to E-Learning Heroes :)
Thank you for contacting us and sharing that you are running into a similar issue when signing in.
I see that you opened a case with our support team as well and you should be hearing from them soon.
I only managed to 'fix' this problem after totally uninstalling Articulate 360 and reinstalling.
Hi James,
I heard from our engineers you were also able to share the diagnostic logs, which confirmed a sign out every 30 days exactly (as expected) except for one stretch in January where you were signed out after 10 days. Our team is still investigating the increased frequency of the sign-outs, so if you spot anything else please do let us know. You can connect with our Support Team directly using this link.
Also, for anyone else who may need it I've linked the steps on how to uninstall and reinstall the Articulate 360 Desktop App:
So, I'm also having these login issues in Parallels, however, I didn't have these issues a few weeks ago. I'm not sure what changed.
Hi Jacob,
I'm sorry you've run into the same trouble - but if it's a recent issue it's likely an update on Parallels, Windows, or Articulate has caused the hiccup. I'd love to have our Support Engineers take a look at some logs from your computer so I'll have them reach out directly.
Keep your eyes peeled for an email from Support@articulate.com!
Hi Team,
I have the same issue since today. It asks for "sign in" and when I click on Sign in tab, it gives error message saying "Articulate 360 Desktop app has stopped working". Please help
Hello Bhushan and welcome to E-Learning Heroes :)
Thanks for contacting us and sharing that you are running into a similar issue.
I can see that you were able to contact our support team as well and that Akif is working with you directly.
