Articulate storyline 360 sign in error ( recurring)

Hi Team,

We are facing the Sign in issue since today. Getting below error while sign in. Please help

Hi VIkas,

Welcome, and an excellent choice to also open a support case!

I see that you and your team are working closely with Phil to figure out the cause of the error. We also have these tips for sign-in issues with the desktop app:

• Articulate 360 Desktop App: Can't Sign In

Let us know if you have any questions about his latest email!

Hi Katie,

Thanks for the response.

We have installed the latest Articulate App and it is working now.

Hi, My support team has resolved this issue, they said-

when i was trying this application on various pages its trying authentication on proxy and it was giving me the error. so they bypassed authentication on proxy.

Sounds technical, but it helps me to get it resolved. Hope this help others !

Hi everyone, 

I am having a different kind of error. In my Rise tutorial (published web content) I have a link that refers back to a specific part in the tutorial. When non-Articulate seat holders click the link, it asks them for a sign-in. Any idea what could be causing the problem and how to work around it? Thanks!!!

Hi Amy,

I see where you posted your question in the Rise 360 forum as well and got some response.  It sounds like the Button Blocks are what you are looking for in the meantime to achieve this functionality.

Hi Leslie

Last Thursday my program was working without a problem then on Friday and today the 'not signed in' error message keeps on appearing. When I select the sign-in option (even though already signed in) I receive the 'open failure' message. I am unable to access my Storyline project. Please advise what needs to be done as unable to complete my work without access.
Thanks
Clare

Hi Clare,

Thanks for contacting us to share what you are running into with your software. 

I see where you're currently working with Philam on the issues accessing the project, which he was unable to duplicate. 

I've shared the additional details you've shared here with him so you can continue digging in.

Hello, I am having this same issue today.  Everyone else on my team can use Storyline but I am shut out.  I have been using Storyline for months and last used on Saturday.  Today, it won't let me log in.  It gives an error message and shuts down. 

Hello.  I am having the same issue.  I've been using Storyline for months and even on this past Saturday.  Today (Monday) it does not want to let me in.  Says I need to Sign In and when I try, it gives me an Open Failure message, then shuts down.  I've rebooted my system 3 times and cleared my cache and still can't get in.  If I use the web version, it tells me I have to install the software and when I hit that button, it says it is already installed.  

Any help would be greatly appreciated.