Forum Discussion

UrszulaPitt-74f's avatar
UrszulaPitt-74f
Community Member
4 years ago

Articulate Storyline error

Hi I am a new user of Articulate and have been asked to refresh some existing eLearnings with updated screenshots and process steps.

However, when trying to open any of the existing files I get the attached error. The files were created 3 years ago and a colleague has just tried to open the files with Articulate 3 and also cannot do that.

Can anyone help me with this please?

Thanks,

Urszula

storyline 360
  • WaltHamilton's avatar
    WaltHamilton
    Super Hero
    4 years ago

    What happened when you made a copy of it and tried to open that?

    Did you try to open a new project, and import slides from the old one?

    • UrszulaPitt-74f's avatar
      UrszulaPitt-74f
      Community Member
      4 years ago

      OFFICIAL

      Hi Walt, unfortunately I was not able to create a copy either.

      Kindest regards and stay safe,

      [cid:image001.jpg@01D76D8D.645C35E0]
      Urszula Pitt ACIPD Cert Mgt (Open)
      Learning Designer

      [cid:image002.png@01D76D8D.645C35E0]

      Future Capability (RBC)
      The Quadrant | Elder Gate | Milton Keynes MK9 1EN
      M 07922 009927 | E urszula.pitt@networkrail.co.uk
      W networkrail.co.uk

      [cid:image003.png@01D76D8D.645C35E0] [cid:image004.png@01D76D8D.645C35E0] [cid:image005.jpg@01D76D8D.645C35E0] [cid:image006.jpg@01D76D8D.645C35E0]

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  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hello Urszula and welcome to E-Learning Heroes. 😊

    Thank you for reaching out and sharing what you are experiencing with your project files.

    It sounds like you've already done quite a bit of troubleshooting, so I've opened a support case on your behalf so that you can work directly with one of our support engineers. You should be hearing from someone soon.

    It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

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