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KayleaMitchem-b's avatar
KayleaMitchem-b
Community Member
4 years ago

Articulate Storyline reverted to old version and contradicts what is published in review

Hi there!

This last week i've been working on some screencasts in articulate storyline. I had a file that I published for review (Version 1 on review360), which was fedback on, I made the amendments to this file, then republished for review with managers (version 2).

One of the managers today has told me that it wasn't working for her - I went and trialled it in review360 and bizarrely it seems to have reverted to the version of the file that I saved BEFORE i published version 1 for review! I'm using version 1 review to compare to the save file and there are so many things missing/different, it's almost as though Articulate has just hopped back a save file? It's very bizarre and I can't explain it because obviously it has been  saved and published for review once!

I don't remember articulate crashing, or losing any work. 

Has anyone else come across this?

I've attached a screenshot of what version 1 review 360 looks like on a slide vs what is in the saved file on articulate on my laptop.


Thanks,

Kaylea

storyline 360
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Kaylea,

    Thanks for reaching out and sharing those screenshots! You do have the ability now to hide and unhide versions of a project, as well as make earlier versions of a project the current one.

    Do you think you may have selected the option to restore a previous version? Try republishing the file again and check to see that you're on the Current Version to ensure the latest and greatest!

    If you're still running into issues, connect with our support engineers and they can take a closer look at this!

    • KayleaMitchem-b's avatar
      KayleaMitchem-b
      Community Member
      4 years ago

      Hi Ren,

      Thanks for replying! That's the strange thing though, the 'Current Version' is a partially-edited version of the screencast and appears to be a previous save file - it's as though the save file itself has been unpublished. Version 1 in review360 is the edited and complete version of the file - it doesn't make any sense to me at all!

       

       



      • LaurenConnelly's avatar
        LaurenConnelly
        Staff
        4 years ago

        Hello Kaylea!

        Thanks for returning to share these details! Are you finding the current version is an older version of the file, and the first version is the most up-to-date? This is definitely a strange scenario, so I appreciate your help in this troubleshooting process!

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