Forum Discussion
Audio and Video out of sync when using Seekbar
I have a number of different courses where I have recorded video using Storyline. I have then exported the video, converted it to an audio file, edited the audio with Audacity, and then inserted the audio file back into the slide. When I play the video everything works fine until I use the seekbar. If I try to use the seekbar the video jumps to the right part but the audio doesn't jump with the video. The audio just keeps on playing. I'm sure there is an easy solution to this but I'm a new user and don't know what it is. Please help Storyline experts.
Thanks.
130 Replies
Thats the reaction we were hoping for Dan. ;-)
Ashley, This is fantastic, It opens up so much more for beautiful interactivity. I'm excited to venture forth and woo and wow our clients.
Great news. Many thanks.
So glad to see this, thank you!
Hello,
I'm assuming there hasn't been a solution for this? I have the latest storyline update (9: 1605.1919) and have the same sync issues when using the seekbar. My course consists entirely of interactive videos so this is a real issue.
Hi Darren,
Did you see Leslie's reply on the previous page?
Leslie McKerchieHi all,
I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed an issue where a video would no longer be synced with the slide's timeline after using the seekbar to scrub back and forth through the video. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.
Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
You'll also find it documented here.
Oh, really? I'm not having that problem anymore with the latest update.
I did put a video together on how to fix the problem by adjusting
keyframes, if the updated absolutely isn't working for you, for whatever
reason.- Dan Graham
Hi Ashley,
Yes, I saw Leslie's post from the previous page and I have the latest update of storyline. However, the issue still occurs on one slide.
Dan - Thanks, I saw your video before posting as well. It looked promising but Premier keeps crashing on me before I can even do anything so I cannot adjust the keyframe through there. :(
You might try Camtasia as a means to publish your video files with keyframes added every second.
Darren, Give Cyberlink PowerDirector 14 a try. It has a trial and is really stable.
Hi Darren,
We'd be happy to take a look to see what may be happening - and the fix put in place will work with your content as described:
We worked around the Flash limitation described above by forcing the seekbar to line up with keyframes in your videos.
As a result, the seekbar may not always stop exactly where you stop when scrubbing through a video in Flash output. The seekbar now stops at the nearest keyframe in your video to ensure that the video is always synchronized with the slide.
So that may be what you're experiencing and running into on one slide?
Thank you all for your responses. What I'm actually noticing now is that it's not the audio that is out of sync, but my highlight boxes and callouts. The audio seems to sync well, but the call outs are not lining up only when you toggle through the seekbar. They are aligned if you allow the video to play on its own.
Hi Darren,
It may still be connected to the key frame issue - and it's something that our team will still be happy to take a look at. Let me know if you send it along to our Support Engineers as a part of a case.
