HI there. We have an issue where the audio cuts out on random slides. For example: In one upload slides 5 and 8, the audio will cutout half way through. But it will always be slides 5 and 8 that cutout each time I replay the scorm presentation. When I expire this scorm and re-upload a new version, the audio in one or two other slides will cut out and the original slides 5 and 8 will work. I've tried viewing these on multiple browsers and the same slides the audio will cutout. Each new version that I try, different slides have audio that cuts out. When I Upload the scorm package to scorm cloud for testing, there are no errors. When I play the scorm locally on my machine, the audio works great on every slide. I bumped this issue up to our server support team and they believe the issue is the content build. I can't seem to get this issue figured out and it's happening on multiple scorms that contain a lot of audio. Many thanks for your time. --Justin

I've already fixed all the broken files myself. It would just be nice to prevent it from happening in the first place.

Hi Leslie. Thanks for the quick reply. The audio file names were simply "slide 01.mp3" etc. None of the file names were more than 10 characters. The most odd thing is that when I republish the course, some pages no longer have the audio drop-out issue, while others that didn't have the issue begin dropping audio. I've tried adjusting the audio quality to the maximum 160kbps bitrate on publish and then dropped it to 128 kbps, and this doesn't seem to have any predictable effect. Also, it doesn't seem to affect audio that is recorded directly with Storyline through the microphone - only imported audio. Everything works fine in audio recorded within the editor. One thing I've noticed in older courses, is a distinct digital "chirp" sound in some of the audio files that preceded an audio drop-out in the published file. It was as if some digital bits got lost when the storyline file itself was saved. These weren't present in the initial audio files, but seem to have crept in as errors over time. I have one particular course that seems to drop-out audio every single time I go in to edit and publish a new version of the course. Often I'll go in to investigate the cause and find another tiny digital chirp has appeared in one of the audio files. I'm not sure if any of this is helpful in uncovering the mystery, but it's just things I've noted over time.

Hi Justin, Sorry to hear about the problems you're experiencing. You mentioned everything played as normal within SCORM Cloud? That's an industry standard testing method, and if it's able to work there, I'd suspect that there is something happening on the side of your LMS that is preventing the audio from playing and not something in the file itself. Are you able to share that posted version with your LMS team so that they can see it is working? We're happy to test it as well, if you'd like to share the .story file here or with our Support team we can test it as well (likely within SCORM Cloud and/or Articulate Online).

Thank you very much for your response, Ashley. I will upload the native file now. --Justin

Thanks Justin, I see where you submitted your case (# 00362631 for my reference) and I'll follow along.

Audio Cuts out on random slides | Articulate

55 Replies

AshleyT-Pollard
Staff
12 years ago

Hi Justin,

Sorry to hear about the problems you're experiencing. You mentioned everything played as normal within SCORM Cloud? That's an industry standard testing method, and if it's able to work there, I'd suspect that there is something happening on the side of your LMS that is preventing the audio from playing and not something in the file itself. Are you able to share that posted version with your LMS team so that they can see it is working?

We're happy to test it as well, if you'd like to share the .story file here or with our Support team we can test it as well (likely within SCORM Cloud and/or Articulate Online).
JustinLloyd
Community Member
12 years ago

Thank you very much for your response, Ashley. I will upload the native file now.

--Justin
AshleyT-Pollard
Staff
12 years ago
Thanks Justin, I see where you submitted your case (# 00362631 for my reference) and I'll follow along.
AshleyT-Pollard
Staff
12 years ago

Hi Justin,

I see that Jayem was able to test your file and everything worked as expected, so you're now able to share that information with your LMS team.
KathrineRonis
Community Member
10 years ago
We are also having that issue here - is it possible that you could post what was done to resolve the problem? We are using Storyline 2, and other postings similar to this I've found does not follow up after the file was submitted to the support team.
LeslieMcKerchie
Staff
10 years ago
Hi Kathrine!

In Justin's case above, we were not able to replicate the issue in SCORM Cloud, so he took this information back to his LMS team to review.

SCORM Cloud is a tool that we like to utilize to see if the issue lies with the project or the LMS. If you are able to replicate your issue in SCORM Cloud, we would want to take a closer look and you would are welcome to share your .story file with us here as well.
NateHerrema-5ff
Community Member
10 years ago
I get this same issue frequently in Storyline 2. The problem is detectable within storyline itself most of the time (before exporting to LMS), and I'm wondering if there is a known reason for this? Currently I have to meticulously preview every slide of my courses to make sure the audio doesn't drop before sending to clients.
LeslieMcKerchie
Staff
10 years ago
Hi Nate!

As you can see here, we were unable to replicate the issue. Another user reported something similar here and it was resolved.

If you have a file you would like our team to take a look at, feel free to share.
NateHerrema-5ff
Community Member
10 years ago
I've already fixed all the broken files myself. It would just be nice to prevent it from happening in the first place.
LeslieMcKerchie
Staff
10 years ago
I understand Nate. Please share with us if you run into this in the future so that we could take a look.