Forum Discussion
Audio error: file not recognized
I'm trying to upload an M4A file in Rise 360 and am getting an error that the file type isn't recognized. The file is well under the 5 GB size limit, is stored on my desktop, and the file name has no spaces, numbers, or special characters. Does anyone know what might be causing the failed upload?
I'm having the exact same problem. I had this problem on Friday and tried again this morning, same result. Tried multiple web browsers also. Over the last few weeks I've uploaded many m4A files with no issues, and now I can't.
Hi Mark,
I'm sorry you're having an issue with uploading your M4a files into your Rise course! I have opened up a support case on your behalf. You can expect to hear from our support engineers soon to help you with this issue.
Thanks for reaching out!
Hi Monica,
I see you've opened up a support case regarding your issue with uploading M4A files. I also see you're working with Ian. You're in good hands! If you have any questions, please continue to reach out to him through the case via email.
Thanks for reaching out!
I'm having this same problem. What's the fix?
First convert M4A-Dateien to MP4-Dateien, then just upload it.
Can you help me with how to convert the file?
An M4A file is an audio file created in MPEG-4 format, a multimedia container format in which compressed audio and video data is stored. It contains audio encoded with either the AAC codec (Advanced Audio Coding) or the Apple Lossless Audio Codec (ALAC).
You can convert M4A file with profi program Adobe Audition or simply try using online tools: https://online-audio-converter.com/
Alternatively, you can use Premiere pro to export M4A directly to MP4.
Hi everyone! Thanks so much for sharing your experiences here. We've identified this problem as a software bug, and we're looking into what's causing the error with M4A files. As soon as we have this problem sorted out, we'll let you know!
Hello, just circling back to this discussion and wanted to let everyone know that the issue with M4A files not uploading is fixed.
Thank you all for your patience.
