Forum Discussion

ToddDouglass-5c's avatar
ToddDouglass-5c
Community Member
1 month ago

Audio file plays in preview, but not in Review360 or the LMS via SCORM 1.2

Hi All,   This is driving me crazy and it's absolutely hindering my ability to publish eLearning content for my organization. I never had a problem with this until the past two months, and all ot...
e-learning development
Review 360
storyline 360
PGallup's avatar
PGallup
Community Member
26 days ago

I'm experiencing this issue as well and it is incredibly frustrating.  I exported all the TTS and reinserted as MP3.  I added trigger to start audio, I've removed the trigger to start audio. I've publish 13 different versions trying to troubleshoot with no resolution. This is both Edge and Chrome.  It works fine when previewing the slides/scene, it works fine when I "view course" in Reach, but when it is assigned to learners the audio intermittently disappears.

StevenBenassi's avatar
StevenBenassi
Staff
24 days ago

Hi PGallup​,

Sorry to hear that your learners are facing audio playback issues in Reach 360.

I see that you've already opened a support case that's been received by our Distribution support team. They should be following up with you shortly to start troubleshooting.

We can continue the conversation through your case!

  • PGallup's avatar
    PGallup
    Community Member
    18 days ago

    Hi Steven, I haven't had any contact about my ticket.  I thought I had resolved it and assigned to personnel, but there are still audio issues

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      17 days ago

      Hi PGallup​,

      Thanks for following up!

      Checking your case, I see that my teammate Gren sent you an email yesterday, 03/19/26. If you're not seeing it in your inbox or SPAM folder, please let us know!