Forum Discussion

ToddDouglass-5c's avatar
ToddDouglass-5c
Community Member
21 days ago

Audio file plays in preview, but not in Review360 or the LMS via SCORM 1.2

Hi All,   This is driving me crazy and it's absolutely hindering my ability to publish eLearning content for my organization. I never had a problem with this until the past two months, and all ot...
e-learning development
Review 360
storyline 360
PGallup's avatar
PGallup
Community Member
3 days ago

I'm experiencing this issue as well and it is incredibly frustrating.  I exported all the TTS and reinserted as MP3.  I added trigger to start audio, I've removed the trigger to start audio. I've publish 13 different versions trying to troubleshoot with no resolution. This is both Edge and Chrome.  It works fine when previewing the slides/scene, it works fine when I "view course" in Reach, but when it is assigned to learners the audio intermittently disappears.

StevenBenassi's avatar
StevenBenassi
Staff
21 hours ago

Hi PGallup​,

Sorry to hear that your learners are facing audio playback issues in Reach 360.

I see that you've already opened a support case that's been received by our Distribution support team. They should be following up with you shortly to start troubleshooting.

We can continue the conversation through your case!