Forum Discussion
Audio file plays in preview, but not in Review360 or the LMS via SCORM 1.2
Hello BarryHollembeak,
I understand you’re experiencing similar behavior where the voiceover plays normally the first time through, but when revisiting the slide, only the animations play, and the audio no longer works. Since this is happening randomly in your Storyline project, I'd like to learn more to help narrow it down!
- What are your slide revisit settings set to on the affected slides?
- Do you have any triggers associated with the voiceover audio?
- Are you seeing this in Preview, Review 360, LMS output, or all three?
As a troubleshooting step, I recommend importing your existing slides into a new .story file to see if that changes the revisit experience when publishing.
If you're still running into this issue, we'd be happy to take a closer look at your project within a support case.
Looking forward to hearing from you!
Thanks for reaching out,
To your questions:
What are your slide revisit settings set to on the affected slides? All slides except for the Quiz slides are set to "Reset to initial state."
- Do you have any triggers associated with the voiceover audio? There are no triggers. I tried adding triggers, but still did not work.
- Are you seeing this in Preview, Review 360, LMS output, or all three? I do not see this in Preview - only when published either to Review 360 or to the LMS.
I tried importing the slides into a new project before, but it did not make any difference. I just now did the uninstall/reinstall and delete user files thing, and then did a new import, and the project seems to work in Review 360. My client will upload and test it in their LMS. I will keep you informed of the results.
Hi BarryHollembeak,
Thanks for the update and I'm glad to hear this most recent uninstall/reinstall has worked so far. Please let us know if the issue pops up again!
