Forum Discussion
Audio for some slides not playing
I am building a short lesson in Articulate Storyline 360.
When I play the slides individually, they all have sound. When I use PREVIEW to watch the lesson, all of my slides have sound. However, whenever I publish my file, either in SCORM, or to the Review360 site, some slides do not play audio at all, even though the lesson is currently playing (things are moving on the screen as they are supposed to). Later on in the presentation, audio plays just fine for some slides.
Here is where things get weird... When I publish to SCORM or Review360, while the slide is playing with no sound, if I click anywhere on the navigation bar, the sound automatically starts playing for the slide like nothing wrong ever happened. Furthermore... about once every 10 republishes of this lesson, the sound will work fine. But then on the next publish, it goes back to not working.
This has been tested on multiple computers, with multiple users, and this still happens, so I dont think it is something wrong with my install, since it is replicable on other computers. To be sure, I have fully updated my software, and the problem still persists.
Has anyone encountered this? Does anyone have any suggestions that could help me out?
System: Windows 10 Enterprise, fully updated
Version of Storyline: 3.80.31058.0
Have you done anything to get rid of the play button storyline displays at the start? This can cause odd audio behaviour
if you are using the "trick"
- first slide without audio
- trigger "on timeline ends jump to slide next slide"
exactly what you described will happen
Thanks Jurgen that is exactly what I meant. Much better to use a slide with no media.
And use a button to progress and you get no issues
It will play sometimes because at some point you cross the media playing index for the site.
Thank you. You were both spot on. I had taken off the Start button from the intro slide to match how the other content in the lesson loads... and it created the issue. As soon as I put in the button, and made the slide advance by user button click, everything started working as intended.
Is this a bug in the programming, or a feature that I just dont understand?The button is there to ensure media will play, following changes Google instigated to stop autoplay in browsers. Others on here will recommend the timeline start trigger but for me it only causes issues.
Sent from my iPhone
here some background infos for autoplay audio and unmuted video
You guys have been super helpful! Thank you! I really appreciate all of the resources!
I am having a similar problem. When I preview the slide, the audio works fine. When I preview the scene or publish the course in Review 360, the audio does not work.
Hi MichaelSaund921!
Sorry to hear you're facing playback issues with audio from your Storyline course!
If you've already confirmed that you are working locally, and your Storyline design differs from the example Joshua outlined, do you mind sharing the problematic .story file so we can troubleshoot this for you?
Feel free to upload a copy here in the discussion, or privately through a support case. Thank you!
Do you want the storyline file or a Zip file?
Here is the storyline file
Hello MichaelSaund921,
Thanks for sharing a copy of your project file! Can you please point us to the exact section in the course where the audio is not playing correctly? I published your course to Review 360, opened it on Google Chrome, and the audio played just fine for me. Here's the link I used for testing so you can also test it on your end.
Looking forward to your response!
Take a look at a slide menu. I want to disable the audio clicks on a button and restart the audio when the learner returns to the main menu.
